Release Manager Multichannel Contact Center

vor 23 Stunden

Zurich, Schweiz UBS Vollzeit

Switzerland - Zürich
- Information Technology (IT)
- Group Functions

**Job Reference #**
- 271558BR

**City**
- Zürich

**Job Type**
- Full Time

**Your role**
- Are you a planner? Are you solid as a rock when you’re juggling a lot of project deliveries at the same time? We're looking for someone like this to:
- be the central responsible body for the implementation of MCCS changes to the IT Infrastructure
- plan releases of software and hardware in detail considering scope, dependencies, risks, timelines, organizational aspects and back-out solutions and synchronize plans with the stakeholders
- make sure rollouts are prepared and carried out according to defined processes
- facilitate meetings and ceremonies together with approval bodies to make sure procedural preconditions and milestones met on time
- provide management updates with status, metrics reports and timelines as necessary
- ensure the rollout of the released components into the productive IT environment was successful
- conduct post implementation reviews, do root cause analysis to make sure that issues are not repeated
- interact and collaborate with the agile teams to understand their needs related to rollouts of their products / solutions

**Your team**
- You’ll be working within the Organization of IT Development in Zurich. We plan and lead IT products in the area of Touchpoint and create award winning solutions for our clients. It’s a very demanding, fast paced and exciting environment. This is the place where innovation is our daily business.

**Your expertise**
- a graduate degree as well as a related DevOps or ITIL experience (certification like ITIL Foundation, ITIL Specialist, etc.)
- worked in a similar position and dealt with projects, internal and external suppliers in a global, enterprise scaled environment
- an excellent understanding of computer software and CD/CI pipelines.
- a great interest in shaping the future of banking
- the will and desire to leave your comfort zone and become an important player in our Multichannel Contact Center environment
- you are a strong written and verbal communicator, comfortable interacting with colleagues at all levels in both, English (must) and German (optional)
- an expert in building networks and connections
- a strong leader and a good team player
- known for hitting deadlines

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS International Recruiting

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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