Incident & Release Manager - Claims Applications

vor 21 Stunden


Zurich, Schweiz Cyberi Vollzeit

We are looking for an experienced Incident & Release Manager - Claims Applications on behalf of our client based in Switzerland.

**Job content**:
Within the Transformation and Technology (T&T) department, the Solution Domain Property & Casualty (P&C) is responsible for driving the technological innovation and transformation of the Zurich Switzerland Business Unit.

For our T&T P&C Claims team, we are looking for an experienced and technically skilled IT Operation and Infrastructure Lead.

What you do

Be the single point of contact for Claims business department for production issues and pro-actively inform and keep track of tickets

Coordinate the resolution of tickets with other IT teams such as Incident Management, Development Teams and external providers

Coordinate any infrastructure related topic with our strategic external supplies such as upgrades, patching activities, component renewals and re-platforming plans

Perform hands-on incident analysis, fixing and root cause identification for infrastructure issues

Assure completeness and correctness of the IT-documentation

**Requirements**:
Minimum of **5 years** working experience in similar positions and/or in areas such as IT Infrastructure and Incident Management

Bachelor’s degree in **Computer Science** or other Information Technology related areas

Excellent **English communication** skills (verbal and written)

Experience in collaboration and coordination of outsourced supporting teams nearshore and offshore

Deep knowledge of ITIL processes (Incident, Problem and Change Management)

Knowledge of Windows OS and Linux OS administration

Understanding of system integration (Webservices, REST, SOA)

Experience in continuous integration and release management tools (Atlassian Suite (JIRA, Confluence, Bamboo), GIT, Maven, HP ALM)

Experience with and knowledge of Guidewire ClaimCenter is a great advantage

**Job Types**: Full-time, 80-100%

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)


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