Incident and Problem Manager

vor 1 Woche


Zurich, Schweiz Viseca Card Services Vollzeit

Du verstehst Systeme und Infrastruktur, aber kannst mehr? Du weisst, wie wichtig es ist, Incidents zusammen mit den Teams speditiv zu lösen und Probleme nachhaltig zu adressiert, damit unsere Finanzinfrastruktur funktioniert? Für unserem Team in Zürich-Oerlikon suchen wir dafür einen Incident and Problem Manager, welcher dazu die Teams koordiniert und gleichzeitig mit den Stakeholdern kommuniziert.

**Aufgaben**:

- Verantwortlich für die Koordination der Teams und Aktivitäten zur Lösung von Major Incidents
- Koordination der Teams zu nachgelagerten Root Cause Analyse und Incident-Dokumentation bei Major Incidents
- Überwachung des Fortschritts der Lösung von Incidents und Problems mit tieferer Priorität, sowie der Behebung kritischer Security-Incidents
- Koordination der Change-Implementation zur Behebung von Incidents/Problems mit dem IT Release Manager
- Kommunikation mit internen Stakeholdern bei Major Incidents, sowie bei Nachfragen zu Incidents tieferer Priorität
- Überwachung der Incidents aller Priorität, um diese innerhalb der abgemachten SLA/OLA-Zieltermine zu lösen
- Periodische Rapportierung an den Head IT Systems & Infrastructure
- Identifizieren und implementieren von Verbesserungsmöglichkeiten im Incident & Problem Management Prozess
- Unterstützung bei ISAE 3000 und PCI Compliance Audits, sowie Tracking der notwendigen Verbesserungsmassnahmen

**Profil**:

- Höhere technische Ausbildung (Fachhochschule) mit Bachelor-Abschluss
- Hands-on Erfahrung der ITIL Incident & Problem Management Prozesse in einer IT Service-Organisation
- Gutes Verständnis von IT Infrastruktur-Komponenten wie Netzwerk, Servers, oder Storage
- Starke Kundenorientierung und Fokus auf Servicequalität, um einen guten und stabilen Service mit Teams in House und bei Service-Providern zu erbringen
- Erfahren im Leiten interdisziplinärer Task Forces zur Lösung von Incidents
- Abstraktionsfähigkeit, um Prozesse verstehen und Verbessrungsmöglichkeiten einbringen zu können
- ITIL-Zertifiziert - mit Agiler Zertifikation ein plus
- Gute schriftliche und mündliche Ausdrucksfähigkeit
- Sicher in Deutsch und Englisch in Wort und Schrift - Italienisch wäre ein Plus
- Bereitschaft mit Teams in Zürich und im Tessin zusammenzuarbeiten, und diese auch gelegentlich zu besuchen

**Chancen**:
Bei Viseca arbeitest du in einem dynamischen und kreativen Arbeitsumfeld mit guten Entwicklungsmöglichkeiten. Wir pflegen eine offene und unkomplizierte Kultur und bieten unseren Mitarbeitenden nebst gründlicher Einführung, Home Office Möglichkeit, attraktiven Anstellungsbedingungen und fortschrittlichen Lohnnebenleistungen auch weitreichende Entscheidungskompetenzen.

**Kontakt**:
Viseca Payment Services SA, Patrick Grzinic, Human Resources Management

Nimm an unserer Erfolgsgeschichte teil und bewirb dich online mit deinen vollständigen Bewerbungsunterlagen.



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