Sr Operations Manager, Switzerland and Austria
vor 17 Stunden
**About the Role**:
The Senior Operations Manager role is a unique opportunity to drive the growth and consolidate the driver base, and therefore to ensure strong and sustainable growth for Uber in the DACH sub-region, with a strong focus on Switzerland and Austria. This role calls for a combination of savvy analytics, strategic thinking as well as strong execution and autonomy.
This is an intense operational and coordination role. The Sr Operations Manager will need to develop robust and streamlined processes to attract, convert, engage and retain riders and drivers facing a multitude of complex needs and bottlenecks. This requires a dedication to operational excellence, a deep understanding of driver lifecycle and economics and a customer centric mentality. This role also calls for a strong market proximity to collect insightful feedback on the ground. The Sr Operations Manager will also be responsible for supporting the functional team locally to scale processes and ensure project coordination with internal/external stakeholders.
The role will require to navigate the ever fluctuating regulatory landscape to ensure Uber remains one step ahead in this rapidly evolving sector. This role is best suited to highly adaptable profiles that are keen to address different issues and will demonstrate ability to push new initiatives, positively challenge the existing and make the role what they want it to be.
- Work with the Local Operations team and GMs to outline Uber’s DACH strategy to grow and consolidate the drivers base.
- Define and implement world class acquisition and conversion processes.
- Execute high impact engagement initiatives and retention processes.
- Build actionable dashboards tracking your team’s KPIs with our reams of data.
- Ramp up rapidly and adhere to the evolving regulatory and compliance requirements in the sector.
- Work closely with functional teams to ensure country growth needs are met.
**Basic Qualifications**:
- Strong analytical skills
- Entrepreneurial & hands-on mindset
- Strong communication skills
- Proficiency in SQL
- Fluency in French and German is a strong plus
- Programming knowledge as an added bonus
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
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