Consular and Passports Manager

vor 3 Wochen

Geneve, Schweiz Australian Consulate-General Vollzeit

**Title**:Consular and Passports Manager

**Department**:DFAT

**Classification**: LE4

**Contract**:Permanent

**Full-Time**:37 hours and 30 minutes per week

**Salary**:CHF 92,431 per annum. 20 days annual leave, 14 days public holiday. 50% employer contribution to health and accident insurance and to a pension fund.

Applications are sought from persons interested in employment within the Consular and Passports Team of the Australian Consulate-General in Geneva.

**About The Department of Foreign Affairs and Trade**

The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.

The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

**About the Mission**

The Australian Permanent Missions to the United Nations and the World Trade Organization in Geneva pursue Australia’s interests in the United Nations and World Trade Organization through international diplomacy. The Australian Consulate-General in Geneva provides services to Australian citizens in Switzerland and Liechtenstein.

**About the position**

Under direction of the Consul, this position is responsible for the efficient and effective operation of the Consular and Passports Section at the Australian Consulate-General in Geneva. Working in conjunction with the Australian Embassy in Bern, the section advises and assists Australian citizens who require consular assistance in Switzerland and Liechtenstein.

**The key responsibilities of the position include, but are not limited to**:

- Manage a small team providing consular, passports and notarial services to Australian citizens in Switzerland and Liechtenstein, in accordance with Australian Government guidelines and legislation.
- Manage consular cases and provide on the ground assistance to consular clients, including, but not limited to prison and hospital visits.
- Serve as an escalation point on high-risk cases. Provide advice to staff on complex consular and passport cases and report to Canberra in a timely manner.
- Operate passport and consular database and filing systems and maintain stocks of financial and accountable documents in accordance with regulations.
- Develop and maintain a range of key contacts and build strong working relationships with relevant stakeholders, including within the Swiss and Liechtenstein Governments, local authorities, diplomatic missions and service providers.
- Assist in drafting periodic reviews of the Travel Advice.
- Plan and manage consular responses to significant consular event and crises in countries of accreditation, including contingency planning exercises and crisis preparedness advice.
- Manage and update consular and passport information on the official website, including consular fees and travel advisories, and the Facebook social media platform
- Manage the Passport and Notarial appointment system and telephone messaging system.
- Undertake the role of Elections Officer for Australian Federal and State Elections.
- Assist with organising consular events, including Anzac Day.

**Qualifications/Experience**
- Ability to manage a small team and demonstrated experience working in a client service or similar role.
- Sound interpersonal skills and the capacity to build productive working relationships with a broad range of clients and key stakeholders, and an ability to assist people facing difficult and sensitive situations.
- Excellent judgment, resilience and the ability to exercise discretion and respond effectively to challenging and unforeseen events and crises.
- Ability to manage competing priorities and work flexibly, after-hours and on weekends where necessary, to meet time sensitive deadlines.
- Ability to acquire a sound working knowledge of the guidelines, policies and legislation governing the provision of consular and passport services, including the Privacy Act; Consular Fees Act; and Vienna Convention on Consular Relations.
- Sound understanding of Swiss and Liechtenstein local law and customs, government agencies, local authorities, the judiciary, and social services.
- Well-developed written communication skills for drafting reports and correspondence to Canberra and clients.
- Ability to publish social media content.
- Language skills: Fluency in written and spoken English mandatory. Fluency in French and German is desirable.

**SELECTION CRITERIA**

The word limit is strictly 250 words per response. The panel will not assess responses that exceed the word limit.

A. Knowledge of Swiss, Liechtenstein and Australian Government services, systems, policies and p

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