Manager, Compliance and Performance
Vor 5 Tagen
Employment Type: Permanent
Contract Duration:
About the team you are joining
The role of the Quality Assurance (QA) team is to ensure that the products and services delivered to IATA members are consistent, appropriate, and standardized.
The role will be required to support and drive improvements in the Quality Assurance (QA) team to ensure that the systems and programs meet both external and internal requirements.
What your day would be like
The Manager, Compliance and Performance will be responsible for evaluating the compliance of the IATA Operational Safety Audit (IOSA) program through the monitoring and analysis of data and program associated material. Daily activity will include:
- To manage, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions.
- Conduct continuous monitoring of the Audit Organizations through key performance indicators and metrics.
- Manage a communication program and improve collaboration with the Audit Organizations.
- Be involved in key QA discussions with the purpose of resolving findings, disputes, and other quality assurance issues.
- Develop and mature an internal monitoring function for IOSA
- Identify and leverage opportunities to continually improve the quality of the data management systems, processes, and standards.
- Communicate results and business impacts of insight initiatives to stakeholders within and outside of the organization.
- Support the management of customer issues or priorities and lead appropriate resolutions.
- Support the preparation of information for key meetings, including management review and ISO 9001 audits.
- Participate in internal oversight activities and coordinate oversight program outcomes with the Audit program and Safety management.
We would love to hear from you if
- You have experience with compliance and assurance programs.
- You are familiar with the IOSA program and/or have aviation experience.
- You can effectively collaborate with people in a multi-cultural environment.
- You are adept at delivering actionable insights through the analysis of program data.
- Very good communication skills: interpersonal, written and verbal.
Travel Required: Y - 25%
**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**
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**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you
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