Brand Performance Manager
Vor 7 Tagen
This is a traveling role with key focus on the ships operations worldwide.
- Fluent in English Language (minimum A2). Italian and any additional language is a plus;
- Diploma in Hotel or Hospitality Management;
- Minimum 5 years of managerial experience as well as cruise management, F&B\/front office, STCW and Workplace Safety and Hospitality management experience, Revenue Management;
- Minimum 3 years of cruise ship experience in a managerial\/leadership role is a must;
- Good working knowledge of cruise ship regulatory requirements pertaining to MLC, ILO, USPH;
- Computer proficiency with MS Office;
- Excellent communication skills;
- Excellent interpersonal skills;
- Good business acumen;
- This is a crew contract involving long period of travel on board of our ships or in our offices.
- Conduct scheduled audits of assigned ships and private destination in agreement with Hotel Operations team for services, products, cleanliness, maintenance, and crew welfare and coordinate action plans accordingly;
- Advise and supports the operation of full turn-around in home ports as well as challenging ports by coordinating between the ship, terminal and ground operations;
- Review the implementation of new procedures across all departments and provides recommendations to the Brand Performance Directors about obsolete or out of date procedures;
- Deliver training sessions to the onboard teams when required;
- Create in cooperation with the Brand Performance Directors new procedures in a wide range of topics that will benefit shipboard Hotel & Revenue operations;
- Work closely with the F&B department to improve the quality of services, menus and beverages on-board and assists in the implementation of new procedures where required;
- Assist ships to plan and coordinate for full charters, large groups as required by the events department and Brand Performance Directors;
- Support, investigate and inspect the reporting and inventory compliance issues especially the discarding of obsolete items and provide recommendations as appropriate;
- Ensures that the management of hotel costs are in line with the ship budget and support the ship and island to align their expenses to this budget;
- Review onboard\/island revenue operations and critically analyses revenue streams and provides input and feedback that will boost revenues;
- Manage specific projects as delegated and required by the Hotel Operations team.
VISA REQUIREMENTS (if any)
- Passport required
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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