Non-paid Performance Manager

Vor 2 Tagen


Geneve, Schweiz dentsu Vollzeit

Company Description

As a **full-service, data-driven customer experience transformation company, **we partner with Top 500 companies in the DACH region. We partner with brands to achieve meaningful progress as a force for growth and good.

We create world-class solutions and services that unlock new opportunities for growth and business transformation across the entire customer journey.

We believe the future of customer experience is personal: informed by data, powered by technology, and delivered through creativity. Together we inspire transformation and unleash a brand’s true potential.

We identify, create, and optimize opportunities for brands to connect and engage with consumers across channels, devices, and platforms along their journey. We believe in campaigns that are true to the brand, bring meaningful impact for growth and lasting good.

We deliver Idea-Led Experiences, designed for the digital age, delivered at global scale.

**Job Description**:
Main responsibilities:

- Daily management of the team (HR, Occupation rates, project success monitoring, issue escalation)
- Admin communications with the Account Directors for all projects’ setups
- Ensuring admin requirements completion for each team member (Timesheets, Workday etc.)
- Preparing and conducting pitches for all leads coming in
- Ensuring margin objectives are met to maintain team profitability
- Providing large visibility of the team’s activities internally, nurturing relationships with account directors and sales people to ensure they are educated on our topics and will bring in new leads
- Finding new resources to staff new projects as soon as possible for our clients
- Ensuring project execution for all topics if no resource is available immediately to start a client project
- Client communication for important milestones (QBRs, monthly project advancement meetings, etc.)

**Qualifications**:

- Experienced in Non-Paid Manager role
- English Speaker with French or German (both is a plus)
- Preferred location: Geneva/Lausanne
- Very good soft skills and motivation
- High willingness to take on responsibility
- Strategic and tactical way of thinking, strong analytical skills, high affinity for numbers
- High level of resilience and flexibility

Additional Information

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through the home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits, or fruit are all welcomed on board and shared throughout our offices.



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