Tms Support Coordinator

Vor 2 Tagen

Zürich, Schweiz FIFA Vollzeit

**TMS Support Coordinator (Freelancer)**:
**As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.**

Join the team as a freelancer and support us on our mission.

**THE POSITION**:
**These are your key tasks**:

- Support and educate football stakeholders worldwide on the use of regulatory systems in English, French and Spanish
- Provide phone support to TMS users during defined periods (during summer and winter registration periods)
- Process, dispatch and reply to inquiries related to the regulatory systems, including all functionalities embedded within TMS (transfers of players, process of Electronic Player Passport (EPP) and Clearing House, minors’ registration, etc.)
- Process requests for account management, data correction and login issues
- Identifying and drafting canned responses and implementing process optimisations
- Collaborate with other teams and the FIFA Clearing House to provide accurate and complete answers to our stakeholders
- Support with the communication tasks of the FIFA Football Regulatory sub-division
- Support with any other tasks under the responsibility of the Education, Support and Communication team

**YOUR PROFILE**:
**We work hard at FIFA.**
**We are dedicated, ambitious and innovative.**

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

- Languages: Fluency in English, Spanish and French.
- Excellent communication skills, both written and oral.
- Strong sense of responsibility, accountability and a service-oriented mindset.
- Self-confidence and diplomacy.
- Solution orientation ang investigatory skills, with great ability to understand complex processes and translate into simple solutions.
- Ability to work under pressure: commitment to deliver high-quality outputs in a timely manner.
- Ability to communicate and resolve problems in a multicultural environment.
- Customer support role dispatching and/or replying to regulatory inquiries.
- Understanding of complex, legal procedures and ability to investigate cases.
- General availability Mon-Fri 8-6 Miami time.

**About FIFA**:
**We are FIFA, the global governing body for football.**

Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.

We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami and Paris, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.

**Employment Type**

Freelance

**Location**

Remote

**Workplace type**

Fully remote

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