Technology Support Coordinator
Vor 6 Tagen
**Technology Support Coordinator (Freelance)**:
- Not needed
**Key Responsibilities**:
- As a Technology Support Coordinator in the Global Football Development division, you will play a pivotal role in delivering technology support across our internal systems.
Your main responsibilities will include:
- Acting as the primary point of contact for users experiencing issues with Microsoft Power Pages and our FIFA Training Centre and Course Management Platform through one-on-one communication via Microsoft Teams and/or Zoom.
- Engaging in system development and troubleshooting, ensuring user problems are resolved satisfactorily and efficiently.
- Collecting user feedback to identify areas for improvement and translating this feedback into actionable recommendations for developers.
- Performing routine system audits to ensure functionality and system health.
**Skills, Knowledge and Expertise**:
- To succeed in this role, you should possess the following qualifications and skills:
- A minimum of 2 years of experience working with the Microsoft Power Platform, including tools like Power Apps, Power BI, and Microsoft Dataverse.
- A PL-900 certification or similar is highly desirable.
- Proven problem-solving abilities, strong time-management skills, and a proactive approach to identifying and addressing issues.
- Exceptional communication skills, both verbal and written, enabling effective collaboration with team members and end-users.
- A collaborative mindset with the ability to thrive in a team-oriented environment, demonstrating empathy and excellent customer service skills.
- A strong sense of ownership, accountability, and prioritization, along with quick learning skills and technical aptitude.
- Fluent in English (verbal and written). Spanish and/or French proficiency is a plus.
- If you are passionate about technology support and eager to contribute to a dynamic team focused on football development, we invite you to apply
**About FIFA**:
**We are FIFA, the global governing body for football.**
Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.
We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami and Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.
**Employment Type**
Freelance
**Location**
Remote
**Workplace type**
Fully remote
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