Service Manager

vor 2 Wochen

Zurich, Schweiz Evooq Vollzeit

**Company Description**:

- At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous teams and by privileging trust and responsibility.As a Service Manager at Evooq, you will play a crucial role in leading service delivery, deploying new solutions or upgrading existing platforms for our clients. You will oversee all aspects of service management from support, capture and analysis of requirements and deployment of new services and versions of our products. Your expertise in service delivery, client collaboration, and technical integration will be essential in helping our clients achieve their objectives and maximise the value of our solutions.

**What you’ll do as a Service Manager**:

- Develop and maintain an efficient, repeatable, and scalable service delivery framework and methodology to streamline delivery
- Establish and maintain productive relationships with clients, including creating and executing a service governance structure that involves all relevant stakeholders of both the clients and Evooq.
- Gain a deep understanding of client requirements and objectives to tailor solutions for existing clients.
- Provide expert guidance to clients on integration strategy and methodology, ensuring alignment with their business goals.
- Collaborate closely with Product Owners and Development teams to address client-specific issues and deliver customised solutions.
- Ensure clients effectively utilise our products, offering comprehensive support and guidance throughout the service delivery framework.
- Coordinate with internal teams to ensure a seamless delivery of the services, fostering effective communication and collaboration.
- Conduct training sessions for clients to enhance their product knowledge and maximise utilisation.
- Produce service and product documentation, maintaining a comprehensive record of details and progress.
- Provide ongoing consulting and support to clients, addressing their evolving needs and challenges.
- Identify potential product extensions and work closely with the product management team to drive their implementation.
- Prepare for and actively participate in project Steering Committees, providing updates and insights on project status.
- Collaborate with the Account Manager to identify and leverage cross-selling and upselling opportunities, contributing to the growth of client relationships.

**Qualifications**:

- Bachelor's degree in a related field (e.g., Business, Finance, Technology) is preferred.
- 5+ years of relevant experience in the financial services or consulting industry with a strong focus on implementation activities in the banking sector; knowledge of Swiss (FIDLEG) and European (MIFID) regulations is an asset.
- A solid knowledge of wealth management processes, investment advisory, and investment products, enabling you to design and implement tailored solutions that align with our clients' objectives.
- In-depth knowledge of financial services and fintech products, with a strong understanding of integration and technology.
- Proven experience in service management and Agile delivery methods; software engineering experience is a plus, ideally with platform implementation experience.
- Reliable with high attention to detail, a strong focus on delivering high-quality results, and excellent client communication skills.
- Strong team player who prefers to work in a collaborative, mínimal-hierarchy environment.
- Able to work in a dynamic team environment, perform under pressure, and meet deadlines.
- Excellent communication and interpersonal skills
- Proficiency in German and English is required. French is a plus

**What sets us apart**:

- ** Humble, Curious, and Pragmatic**: Our workplace thrives on humility, curiosity, and practicality, shaping a unique work culture.
- ** People and Pride**:We deeply value our employees and customers, taking immense pride in what we offer..
- ** Flexible work environment**:Offering a hybrid and flexible work model, our employees can enjoy the best of both worlds, spending three days in the office while also benefiting from the freedom of global remote work for up to 20 days per year.
- ** Software excellence**:At our core, we appreciate well-written, maintainable, testable, and extensible software. This dedication to excellence reflects in our products and services.
- ** Cutting-edge technology stacks**:Our technology stacks are not just up-to-date; they are modern, reliable, scalable, and maintainable. Explore the intricacies of our technological prowess at link to our full technology stack.

**Additional Information**:

- We are headquartered in Lausanne, with additional offices in Zurich and Singapore. We operate as a group of highly autonomous teams tha

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