Business Service Manager
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For a project at our client's site (home office possible within Switzerland), an international bank based in Zurich, we are looking for a motivated
Business Service Manager - Financial Services (w/m/d)
**Your Qualifications**:
- **Many years of experience as a Business Service Manager within the financial sector**, preferably for credit or payments
- **Proficient experience and understanding of business and/or IT service management**:
- **Hands-on involvement in client onboarding and origination projects**:
- **Excellent communication skills with the ability to influence business partners across all levels**:
- Proven capability to bridge the gap between functional and technical teams
- Customer-focused and service-oriented personality with a proactive "doer" mentality
- Excelling as a team player, and interacting effortlessly with others
- **Fluent in English and German**
**Your Responsibilities**:
- Driving service improvement for productivity gains, closely collaborating with business units and enabling functions like Risk, Legal, and Compliance
- Providing comprehensive business support to operational and enabling functions, mitigating productivity, customer, partner, or financial impact, and implementing efficiency-focused improvements
- Translating business needs into requirements, collaborating with Developers, Architecture, and Core Banking Solutions to design and execute digital and business solutions
- Aiding the Management team in budgeting, including forecasting, resource management, demand planning, etc.
- Contributing to bank-wide projects
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