Global Business Line Service Manager Instrumentation

vor 1 Tag

Zurich, Schweiz ABB Vollzeit

**Global Business Line Service Manager Instrumentation**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this role, you will implement and further develop the global Business Line Instrumentation Service strategy. Lead the growth of the Instrumentation Service business and manage the Service organization to ensure efficient service execution and achievement of performance targets. Full-service PG Profit and Loss responsibility: OR, Rev, EBITA Margin, NWC and Cash.

**Your responsibilities**:

- Service strategy: Leads the development of the Business Line Service growth and profitability strategy and drives its execution. Implementation of the PPM Strategic Growth Plan together with the Global Service Management Team and Operations.
- Service growth: Leads the development of in-depth market knowledge. Invests and drives initiatives for profitable growth and increased market penetration glob-ally. Leads regional service sales managers in coordination with the sales PG man-ager. Ensures training of sufficient sales resources on service selling.
- Customer approach: Coordinates service-oriented customer feedback loops.
- Operational excellence: Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction on a global basis. Ensures that the Service of the Business Line operates, continuously improves, and adapts to changing market needs.
- Health, Safety and Integrity: Drives Service safety and integrity as a top priority. Enforces and ensures a Service safety and integrity culture throughout the Service organization of the Business Line.
- People leadership and development: Ensures (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, and develops direct and indirect subordinates within HR policies. Determines required capacity and skills of Service employees and invests in growing that capacity and capability.

**Your background**:

- 10 plus years of experience in the field of product service business

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