Service Integration Manager

vor 4 Monaten

Zurich, Schweiz SR Technics Vollzeit

As Manager IT Service Integration and Assets, you are part of the IT Services leadership team and you play a pivotal role in further developing and managing the service portfolio in alignment with SRT’s business and IT strategy.

Together with your team and multiple external IT service providers you are responsible for continuous development and delivery of IT services and solution in support of our IT transformation and at the same time you impress our users with an excellent service experience.


Your tasks
- Establish and develop the new service management team with your direct reports
- Define the service integration framework and implementation roadmap
- Manage the continuous development and integration of new service and solution with internal and external IT service providers
- Lead and coordinate the service management practise across all internal teams
- Manage the service delivery performance of the providers, maintain strong management relationships and lead the provider service governance
- Drive continuous improvement of service quality and user experience
- Deliver business value and optimize costs

**Profile**:

- Bachelor's degree in IT or related field
- Leadership personality and proven experience in developing and leading teams
- Minimum of 5 years of experience in IT service management in a multi provider environment
- Applied knowledge of SIAM frameworks and DevOps concepts, methodologies, and best practices
- Structured, analytical and process orientation
- Excellent communication and interpersonal skills
- Outcome focussed, pragmatic

Your chance
- An attractive position in a global and dynamic company
- Competitive employment conditions
- Opportunity for professional and personal development
- Thank you for your interest._

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