Is Service Manager

vor 12 Stunden

Zurich, Schweiz ABB Vollzeit

**IS Service Manager**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Working with Electrification (EL), you will manage the delivery of “End to End” IS (Information Systems) solutions/services within the EL IT department for Marketing Automation solutions, including projects delivery and ensuring quality operations for the solutions in scope (build & run).

**This position reports to**:
IT Service Management Independent Expert

**Your responsibilities**:

- Collaborate with Global Business Process Owners to understand the demand, provide delivery proposals and implementation for the Marketing Automation solutions, based on Salesforce cloud solutions and other SaaS solutions
- Establish a strong relationship with Marketing & Sales stakeholders and act as IS focal point for overall leadership, control and take responsibility for the given area globally
Participate in projects Steering Committee meetings as lead IS manager within given area
- Coordinate the planning and consumption of the service budget
Ensure that ongoing service delivery and support organization which is third party provider meet the agreed business requirements and SLAs (Service Level Agreement)
- Functionally lead project managers within given area, lead and ensure timely and on benefit based delivery of projects
- Cooperate and collaborate with Application Managers to optimize the service delivery experience and performance
- Be part of the EL Salesforce Practice department leadership team, and supporting strategic goals of that department

**Your background**:

- Minimum 7 years of experience, working in IS organization with focus on Marketing & Sales area
- 3 years of experience on IS service management or IS management experience of marketing solutions
- Ability to take end to end service accountability for complex and diverse Marketing Automation solutions, independently from where the underpinning technology components, operation support processes or professional capabilities reside
- Experience with implementation and support of a cloud based (SaaS) solution
- Deep understanding of the overall context of Marketing processes and connected technologies
- Excellent senior stakeholder management skills
- Experience and strong skills in collaboration with external suppliers and consulting companies, including offshore model
- Experience in project set-up, contract management (SoW) and business case preparation
- Demonstrate project leadership skills, ability to influence others to achieve objectives
- Nice to have: Salesforce or CRM experience
- Fluent English

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