Account Manager Virology

vor 6 Monaten

Luzern, Schweiz MSD Vollzeit

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

The Account Manager Virology is responsible for our HIV portfolio and our antiviral treatment used to prevent cytomegalovirus (CMV) infection. Your primary role is to collaborate closely with customers to understand their challenges and jointly find solutions. Your goal is to bring our innovations to more patients quickly by driving launch excellence, patient access, and clinic-level uptake. This customer-facing position requires deep customer insights, building strong relationships, and optimizing key account management. Your focus will be on account management, pathway optimization and execution, working closely with cross-functional teams both within and across the markets.

Identifying customer needs, create business opportunities, and ensure benefits for patients, customers, and our company. Approximately 80% of your time will be spent engaging with customers, becoming an expert on the needs and considerations of hospitals, decision-makers, and patients in your market.

Serving as a core member of the cross-functional team (CFT), representing the voice of your customers. Adhering to ethical codes and local regulations, you will establish close working relationships with our customers. Reporting to the Virology Franchise Lead, Hospital Care. The sales territory: Romandie and Ticino.

**Responsibilities**:
Customer Engagement and Key Account Management
- Develop and execute customer engagement strategies and plans to drive sustained business growth, achieve revenue targets, and foster strong relationships with key external stakeholders.
- Utilize customer insights to identify and capitalize on commercial opportunities, ensuring continuous feedback with the cross-functional team.
- Gain deep expertise in the needs and considerations of hospitals and decision-makers by collaborating with customers to understand patient pathways and challenges.
- Create solutions that enhance the value of medicines and treatments based on insights from the hospital accounts, while providing scientifically and clinically approved disease and therapeutic information.
- Foster effective communication and dialogue with stakeholders by leveraging a deep understanding of therapeutic area, different treatment options, our and the competitor’s data, in addition to emerging trends in the field.
- Develop and implement launch strategies at clinic level to maximize market penetration and product adoption, collaborating effectively with internal and external stakeholders.
- Act as the account strategic manager to plan and oversee tactical implementation leveraging cross functional team expertise.
- Collaborate with key scientific leaders to co create and lead the implementation of educational events addressed to your main stakeholders.
- Ensure compliance with regulatory requirements throughout the launch process.
- In addition to accomplishing your quarterly goals, your success can be gauged by the level of quality engagement you establish with our customers, becoming a valued partner in addressing challenges within the healthcare sector.

Digital and Data:

- Monitor market dynamics and adapt launch strategies as necessary, while tracking and optimizing launch performance through data analysis and continuous improvement initiatives. Utilize data, analytics, and agile approaches to enhance customer engagement and performance.
- Collaborate with the cross-functional team to adapt marketing materials and omnichannel initiatives for customers.
- Uphold company values and standards to ensure compliance at all levels within the local market. Possesses strong expertise in managing business and customer engagements in accordance with company compliance standards as well as the local pharma code.

**Your Profile**:

- Minimum of 3 to 5 years of experience in account management or sales within the pharmaceutical industry, preferably with experience in managing infectious disease customers and/or HIV products. Experience in launching products in the fields of haematology, oncology, and/or pneumology is also desirable.
- Educational background in life sciences or medical/paramedical fields, providing a solid foundation in scientific knowledge and understanding.
- Proven track record in account management within complex hospital systems, demonstrating the ability to navigate and effectively engage with various stakeholders.
- Exceptional sales, negotiation, and communication abilities, with a strong focus on building and maintaining relationships. Possessing strong interpersonal skills and acumen to effectively interact with customers and internal teams.
- Established network of stakeholders in the field of infectious diseases and/or haematology-oncology, which c

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