Patient Pathway Manager
vor 6 Monaten
Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
We are currently seeking a Patient Pathway Manager (PPM) for our Hospital Acute Business Unit (HAC) to provide innovative, differentiated, co-created services to our top customers and accounts. The current focus of the PPM will be in the area of pulmonary hypertension.
The PPM will develop a deep understanding of patient care pathways and drive patient pathway optimization through projects that identify barriers to optimal care. They will lead the co-development of solutions aimed at optimizing care pathways to improve patient experience and outcomes, always having in mind a data-driven approach and evaluating also new technologies. Additionally, the PPM will coordinate the sharing of best practices for relevant care pathway or system improvement initiatives.
In order to advance patient care delivery, the PPM will build long-term trusted collaborative relationships and partnerships with top customers and accounts and other relevant stakeholders. Working closely with the Mid-European Region (MER) regional team, the PPM will support the Swiss Customer Engagement Specialists (CES) on their top 2-3 accounts, ensuring that best practices regarding patient pathway optimization and account management are shared and implemented for the Swiss healthcare system.
The PPM will align with both the overall Swiss strategy and MER initiatives, supporting the CES team in developing aligned and integrated plans using an agile, data-driven, and analytical approach.
**Responsibilities**:
- Develop relationships with top customers, accounts and stakeholders to gain a deep understanding of the Swiss healthcare environment and the PAH patient pathway.
- Identify and create long-term collaborative opportunities with our top customers and accounts to understand barriers to optimal care and co-create solutions to improve treatment rates and quality.
- Focus on improving existing pathways, co-create patient-focused solutions and initiatives, including relevant KPIs and metrics.
- Champion the optimization of the patient experience both internally and externally.
- Work closely with other customer-facing roles in each account to ensure a unified customer experience.
- Collaborate with the Swiss HAC Leadership Team to ensure alignment with Business Unit’s priorities and sales force prioritization.
- Establish partnership contracts with health institutions following good business practices and internal procedures.
- Continuously monitor and evaluate the success of projects.
**Your Profile**:
- Experience in co-creating and delivering complex projects successfully with tangible measurable impact.
- Highly analytical with the ability to use data to inform decision making.
- Ability to lead and work within a team and matrix environment.
- Ability to think creatively and strategically, demonstrating passion and initiative in finding innovative patient solutions and leading projects from conception to implementation.
- Flexibility and adaptability with the ability to reprioritize in a dynamic environment.
- Knowledge and experience of agile and lean ways of working.
- Strategic thinking with strong attention to detail and the ability to drive key strategic priorities in a fast-paced environment.
- Significant experience in managing and delivering patient solutions.
- Strong understanding of the pharmaceutical industry regulatory environment and compliance standards.
- Fluency in German and English, and ideally in French.
- Affinity for new technologies.
- The ability to work effectively as part of a cross-functional team are critical.
- Extensive experience in the pharmaceutical or healthcare environment, ideally within specialty care.
**THE COMPANY**
At our company we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. The company has had a presence in Switzerland since 1963 and employs around 1000 people at five sites in the cantons of Lucerne and Zurich. We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe” since 2012 showing the company’s commitment to our employees and the community around us.
The Switzerland Head Office is based in Lucerne's city center. Located in the heart of the city, employees work collaboratively across many departments including commercial, market access, medical affairs, clinical research, regulatory affairs, and policy & communications. The site also serves as our regional and local headquarters for our company’s Animal Health Division in Switzerland.
**Who we are **
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we
-
Account Manager Virology
vor 5 Monaten
Luzern, Schweiz MSD VollzeitOur Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide. The Account Manager Virology is responsible for our HIV portfolio and our...
-
Account Manager Virology
vor 2 Monaten
Luzern, Schweiz MSD VollzeitOur Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide. The Account Manager Virology is responsible for our Anti-infectives...
-
Brand and Customer Manager, Chronic Cough
vor 6 Monaten
Luzern, Schweiz MSD VollzeitOur Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide. We are recruiting for a Brand and Customer Manager (BCM) who will be a...
-
Clinical Research Associate
vor 5 Monaten
Luzern, Schweiz MSD VollzeitOur Clinical Research and Pharmacovigilance team push the boundaries of global healthcare through research and innovation. Through clinical trials and surveillance, we ensure the safety and efficacy of our existing and pipeline products to produce safe, effective, innovative medicine. We offer long-term career opportunities in a company which values...
-
Clinical Research Associate
vor 6 Monaten
Luzern, Schweiz MSD VollzeitOur Clinical Research and Pharmacovigilance team push the boundaries of global healthcare through research and innovation. Through clinical trials and surveillance, we ensure the safety and efficacy of our existing and pipeline products to produce safe, effective, innovative medicine. We offer long-term career opportunities in a company which values...
-
Territory Manager
vor 7 Monaten
Luzern, Schweiz Cook Group VollzeitOverview: The primary purpose of this position is to serve Cook patients while increasing the sales and profitability of the Specialty in the assigned territory. This should be achieved by implementing local sales and marketing strategies which have been agreed with the Regional Manager and are in support of the goals and general strategies of the Specialty....
-
Digital Campaign Manager
vor 5 Monaten
Luzern, Schweiz MSD VollzeitOur Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide. The Digital Campaign Manager Hospital Acute Care (HAC) Portfolio will be...
-
Cra Manager
vor 5 Monaten
Luzern, Schweiz MSD VollzeitWe are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for...
-
Brand & Customer Manager Oncology (M/F/d)
vor 5 Monaten
Luzern, Schweiz MSD VollzeitOur Marketing team are passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them. We are currently seeking a Brand & Customer Manager (BCM) who will be dedicated resource in the Oncology...
-
Apprentice (M/w/d)
vor 5 Monaten
Luzern, Schweiz Dexcom VollzeitAbout Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...
-
Luzern, Luzern, Schweiz Klinik St. Anna Vollzeit**Arbeitsplatz: Klinik St. Anna****Besetzung:** Wir suchen eine Fachperson für Case Management, die sich für die Herausforderung eines Spitals interessiert.**Anstellungsart:** Unbefristet**Referenznummer:** 48624Bei der Klinik St. Anna arbeitest du in einem familiären Umfeld, in dem du dich wohlfühlst. Du bist Teil eines Teams, das sich für die...
-
Pflegefachperson für Case Management
vor 2 Monaten
Luzern, Luzern, Schweiz Klinik St. Anna VollzeitJobbeschreibungWir suchen eine erfahrene Pflegefachperson für unsere Klinik St. Anna in Luzern. Als Case Manager werden Sie sich um die soziale, persönliche und finanzielle Unterstützung unserer Patienten kümmern.Deine AufgabenBeratung und Information über soziale, persönliche und finanzielle Fragen im Kontext zum Spitalaufenthalt und der...
-
Physiotherapist Luzern Region, Switzerland
Vor 2 Tagen
Luzern, Schweiz PhysioMatch VollzeitIn the middle of the mountains and close to a beautiful lake is a small town 30 minutes from Lucerne. To strengthen the team, we are looking for an enthusiastic physiotherapist (60%-100%) for a modern practice.TasksConduct assessments and evaluations to determine patients' physical conditionDevelop personalized treatment plans based on patients' needs and...
-
Digital Marketing Manager
vor 5 Monaten
Luzern, Schweiz MSD VollzeitOur Digital team is innovating how we understand our patients and their needs. Working cross functionally we are inventing new ways of communicating, measuring and interacting with our customers and patients through digital channels and technologies. As a Digital Marketer, you will shape a unique customer journey and ensure maximal use of our capabilities...
-
Physiotherapist Luzern Region, Switzerland
vor 5 Monaten
Luzern, Schweiz PhysioMatch VollzeitIn the middle of the mountains and close to a beautiful lake is a small town 30 minutes from Lucerne. To strengthen the team, we are looking for an enthusiastic physiotherapist (60%-100%) for a modern practice. **Location**: This is a great area for skiing in the winter and is popular with hikers, mountain bikers, cyclists and paragliders in the...
-
Physiotherapist Luzern Region
vor 4 Wochen
Luzern, Luzern, Schweiz PhysioMatch VollzeitAbout the JobWe are seeking a skilled physiotherapist to join our team in a picturesque town in Central Switzerland. As a physiotherapist, you will work in a modern practice with a team of 8, providing a range of services to patients.Key ResponsibilitiesConduct thorough assessments and evaluations to determine patients' physical conditionDevelop personalized...
-
Physiotherapist Opportunity in Central Switzerland
vor 2 Monaten
Luzern, Luzern, Schweiz PhysioMatch VollzeitJob SummaryWe are seeking a skilled physiotherapist to join our team in the beautiful region of Central Switzerland. As a physiotherapist with PhysioMatch, you will have the opportunity to work in a modern practice with a team of 8 professionals.Key ResponsibilitiesConduct thorough assessments and evaluations to determine patients' physical conditionDevelop...
-
Inside Sales Representative
vor 5 Monaten
Luzern, Schweiz Dexcom VollzeitAbout Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...
-
Physiotherapist Luzern Region, Switzerland
vor 4 Wochen
Luzern, Luzern, Schweiz PhysioMatch VollzeitJob Opportunity: Physiotherapist in Central SwitzerlandWe are seeking a skilled and enthusiastic physiotherapist to join our team in a modern practice in the Luzern Region, Switzerland.Key Responsibilities:Conduct thorough assessments and evaluations to determine patients' physical conditionDevelop personalized treatment plans based on patients' needs and...
-
Physiotherapist Opportunity in Central Switzerland
vor 4 Wochen
Luzern, Luzern, Schweiz PhysioMatch VollzeitJob SummaryWe are seeking a skilled physiotherapist to join our team in the beautiful region of Central Switzerland.Key ResponsibilitiesConduct thorough assessments and evaluations to determine patients' physical conditionDevelop personalized treatment plans based on patients' needs and goalsProvide hands-on therapy and exercises to help patients improve...
