IT Support Specialist for owned stores across Switzerland
Vor 4 Tagen
Are you ready to be a crucial part of Western Union's Global IT support team, providing top-notch technical assistance to over 14 owned stores across Switzerland? We are looking for a skilled IT Support Specialist to join our team, ensuring that our stores operate seamlessly and providing essential support for front-line associates (FLAs) with both in-person and remote assistance.
Western Union empowers your career journey.
Job description:
- Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.
- Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues.
- Ongoing Store Support: Offer ongoing remote and on-site support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
- Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.
- Scheduled Maintenance: Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
- Asset & Inventory Management: Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
- Collaboration with External Providers: Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.
Job Type: Full-time, Permanent.
Hours: 42.5 hours per week, Monday to Saturday on a flexible schedule.
Store opening hours: Monday to Friday: 9AM-7PM; Saturday: 10AM to 3PM.
Required profile:
- Technical Expertise: 2-3 years of experience supporting Windows 10/11 in an enterprise environment, with proficiency in remote support tools and Active Directory.
- Store Support Experience: Background in supporting customer transaction-related hardware and software in store environments is a plus.
- Communication: Fluent in German, French, and English with the ability to explain technical information in a clear, simple way to non-technical team members.
- Mobility: Willingness to travel across Switzerland frequently, including occasional overnight stays (company covers approved travel costs).
- Strong Work Ethic: Solid problem-solving skills, attention to detail, and the ability to manage technical solutions under tight deadlines.
- Industry Experience: Prior experience in money transfer or financial services is an asset.
What we offer:
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Switzerland specific benefits include:
- Annual Leave - 25 working days.
- Defined Contribution pension plan
- Accidental policy
- Sickness policy
- Global Travel Policy
- Global Employee Assistance Program
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#J-18808-Ljbffr-
Zürich, Zürich, Schweiz Western Union VollzeitAre you ready to be a crucial part of Western Union's Global IT support team, providing top-notch technical assistance to over 14 owned stores across Switzerland?We are looking for a skilled IT Support Specialist to join our team, ensuring that our stores operate seamlessly and providing essential support for front-line associates (FLAs) with both in-person...
-
Zürich, Zürich, Schweiz Western Union VollzeitIT Support Specialist Job Description:Western Union is seeking a skilled IT Support Specialist to provide technical assistance to owned stores across Switzerland. The ideal candidate will have a strong background in supporting Windows 10/11 in an enterprise environment and proficiency in remote support tools and Active Directory.Key...
-
Zürich, Zürich, Schweiz Western Union VollzeitJob Title:IT Support Specialist for owned stores across Switzerland transformed into a challenging roleAbout the Role:This is an exciting opportunity to join Western Union as a Cross Border IT Technical Specialist, providing comprehensive IT support and services to our Concept Stores across Switzerland. In this critical role, you will be responsible for...
-
Zürich, Schweiz Western Union VollzeitAre you ready to be a crucial part of Western Union's Global IT support team, providing top-notch technical assistance to over 14 owned stores across Switzerland? We are looking for a skilled IT Support Specialist to join our team, ensuring that our stores operate seamlessly and providing essential support for front-line associates (FLAs) with both...
-
Zürich, Schweiz Western Union VollzeitJob description:Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues.Ongoing Store...
-
Zürich, Schweiz Western Union VollzeitJob description: Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware. Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues. Ongoing...
-
Zürich, Schweiz Western Union VollzeitJob description: Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware. Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues. Ongoing...
-
Zürich, Schweiz Western Union VollzeitJob description: Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware. Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues. Ongoing...
-
Zürich, Zürich, Schweiz Western Union VollzeitJob OverviewWe are seeking an experienced Technical IT Support Specialist to join our team in Switzerland. This role will be responsible for providing comprehensive IT support to our retail stores across the country.
-
Zürich, Zürich, Schweiz Western Union VollzeitWe are seeking a highly skilled Technical Support Specialist to join our team in Switzerland. As a key member of our IT support team, you will provide comprehensive technical assistance to our retail operations across the country.Job SummaryThis is a full-time position that requires a strong technical background, excellent communication skills, and the...
-
Zürich, Zürich, Schweiz Western Union VollzeitWestern Union is seeking a skilled IT Support Specialist to join its team in Switzerland.
-
IT Support Specialist
vor 3 Wochen
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will play a vital role in supporting internal employees with their technical needs.Key ResponsibilitiesProvide technical support for internal employees, including hardware and software...
-
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleWe are seeking a skilled Technical Support Specialist to join our IT Services Organization in Zurich, Switzerland. In this role, you will have the opportunity to make a valuable contribution to our company's goal of providing exceptional support to internal employees.Job ResponsibilitiesProvide technical on-premise support to internal...
-
IT Support Specialist
vor 4 Wochen
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will have the opportunity to make a valuable contribution to our goal of providing exceptional support to internal employees.Key ResponsibilitiesProvide technical support for internal employees,...
-
IT Support Specialist
vor 2 Monaten
Zürich, Zürich, Schweiz Pro Infirmis VollzeitJob Description:Pro Infirmis is seeking a motivated and self-disciplined IT Support Specialist to join our team in Zürich. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers across Switzerland.Your Key Responsibilities:Provide technical support and instruction to users...
-
Desktop Support Specialist
vor 4 Wochen
Zürich, Schweiz Teceze VollzeitTeceze is an IT service provider based in Zurich, Switzerland, offering a wide range of services to businesses across all sectors. The company specializes in IT managed services, hardware supply, meeting room installations, AV solutions, remote working solutions, and more. Teceze is known for its 24/7 support services, technical expertise, and industry...
-
IT Support Specialist
vor 4 Wochen
Zürich, Zürich, Schweiz Pro Infirmis VollzeitJob Description:Pro Infirmis is seeking a motivated and self-disciplined IT Support Specialist to join our team in Zürich. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers across Switzerland.Your Key Responsibilities:Provide technical support and instruction to users...
-
IT Support Specialist II
vor 4 Wochen
Zürich, Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) VollzeitAbout the RoleWe are seeking a highly skilled IT Support Specialist II to join our team at AWS EMEA SARL (Switzerland Branch). As a member of our IT Services Organization, you will play a critical role in supporting internal employees with their technical needs.Key ResponsibilitiesProvide technical support for internal employees, including troubleshooting...
-
IT Supporter
Vor 7 Tagen
Zürich, Schweiz Michael Page - Switzerland VollzeitAbout Our Client Our client is a main retail brand in Switzerland.Job DescriptionServe as the primary contact for all ICT requests from users across various sites in Switzerland.Provide advice on optimal use of workstations, telephony (Teams Phone), and M365.Offer first and second-level support, involving external partners when necessary.Manage the entire...
-
IT Supporter
vor 1 Woche
Zürich, Schweiz Michael Page - Switzerland VollzeitAbout Our Client Our client is a main retail brand in Switzerland. Job Description Serve as the primary contact for all ICT requests from users across various sites in Switzerland. Provide advice on optimal use of workstations, telephony (Teams Phone), and M365. Offer first and second-level support, involving external partners when necessary. Manage the...