IT Support Specialist for owned stores across Switzerland
vor 3 Wochen
Are you ready to be a crucial part of Western Union's Global IT support team, providing top-notch technical assistance to over 14 owned stores across Switzerland? We are looking for a skilled IT Support Specialist to join our team, ensuring that our stores operate seamlessly and providing essential support for front-line associates (FLAs) with both in-person and remote assistance.
Western Union empowers your career journey.
Key Responsibilities:
Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.
Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues.
Ongoing Store Support: Offer ongoing remote and on-site support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.
Additional Duties:
Scheduled Maintenance: Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
Asset & Inventory Management: Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
Collaboration with External Providers: Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.
Qualifications & Skills:
Technical Expertise: 2-3 years of experience supporting Windows 10/11 in an enterprise environment, with proficiency in remote support tools and Active Directory.
Store Support Experience: Background in supporting customer transaction-related hardware and software in store environments is a plus.
Communication: Fluent in German, French, and English with the ability to explain technical information in a clear, simple way to non-technical team members.
Mobility: Willingness to travel across Switzerland frequently, including occasional overnight stays (company covers approved travel costs).
Strong Work Ethic: Solid problem-solving skills, attention to detail, and the ability to manage technical solutions under tight deadlines.
Desirable:
Industry Experience: Prior experience in money transfer or financial services is an asset.
Additional information:
Job Type: Full-time, Permanent. Hours: 42.5 hours per week, Monday to Saturday on a flexible schedule. Store opening hours: Monday to Friday: 9AM-7PM; Saturday: 10AM to 3PM..
Our Hybrid Work Model (Hybrid)
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Switzerland specific benefits include:
Annual Leave – 25 working days.
Defined Contribution pension plan
Accidental policy
Sickness policy
Global Travel Policy
Global Employee Assistance Program
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Zürich, Zürich, Schweiz Western Union VollzeitAre you ready to be a crucial part of Western Union's Global IT support team, providing top-notch technical assistance to over 14 owned stores across Switzerland?We are looking for a skilled IT Support Specialist to join our team, ensuring that our stores operate seamlessly and providing essential support for front-line associates (FLAs) with both in-person...
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Zürich, Zürich, Schweiz Western Union VollzeitIT Support Specialist Job Description:Western Union is seeking a skilled IT Support Specialist to provide technical assistance to owned stores across Switzerland. The ideal candidate will have a strong background in supporting Windows 10/11 in an enterprise environment and proficiency in remote support tools and Active Directory.Key...
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