Cloud Support Specialist
vor 2 Monaten
Hast du eine Leidenschaft für Cloud-Technologien und Freude daran, Kundinnen und Kunden bei technischen Herausforderungen zu helfen?
Arbeitest du gerne mit modernen Cloud-Plattformen und möchtest dein Wissen im Bereich Microsoft 365 und Azure kontinuierlich weiterentwickeln? Reizt es dich, gemeinsam im Team innovative Cloud-Lösungen zu gestalten und dabei komplexe Cloud-Infrastrukturen zu optimieren?
Als Teil unseres motivierten Service Desk Teams im Bereich Managed Cloud Services bist Du die erste Anlaufstelle für jegliche Kundenanfragen. Gemeinsam sorgen wir dafür, dass unsere Kundinnen und Kunden mit unseren Cloud-Lösungen erfolgreich sind und ihre IT reibungslos funktioniert.
Dafür stehst du am Morgen auf:- Du gestaltest aktiv die digitale Zukunft unserer Kundinnen und Kunden mit und trägst massgeblich zur Stabilität und Zufriedenheit bei #weshapethefuture
- Entgegennehmen, Bearbeiten und Lösen von Störungsmeldungen, Anfragen und Änderungswünschen.
- Direkte Behebung von Störungen mittels Fernwartung oder Kommunikation von Umgehungslösungen
- Erfassen notwendiger Informationen und Klassifizieren der Anfragen via Telefon und Ticketsystem
- Überwachen von Anfragen, Störungen und Vorfällen bis zu deren abschliessender Lösung
- Du verfügst über eine Kunden- und serviceorientierte Persönlichkeit sowie engagierte, selbständige Arbeitsweise
- Eine motivierte, kommunikative sowie zuverlässige Person die gerne Verantwortung übernimmt und sich in einem lebhaften, wachsenden Umfeld wohlfühlt
- Du bist eine proaktive Person, die sieht, was gemacht werden muss, und eigenständig Aufgaben anpackt
- Erfahrung mit Microsoft 365, Microsoft Entra, Microsoft Endpoint Manager (Intune), ServiceNow und ITIL-Kenntnisse
- Du zielst auf höchste Kundenzufriedenheit und hilfst aktiv, unseren Service kontinuierlich zu verbessern
- Du nutzt und förderst unsere Weiterbildungschancen
- Sehr gute Deutsch- und gute Englischkenntnisse
- Interessiert an einem Arbeitspensum von 80 - 100%, Hauptarbeitsort in Bern, Zürich oder Basel sowie flexibler Reisebereitschaft in der deutschsprachigen Schweiz
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