Application Support Specialist
Vor 3 Tagen
We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.
As an Application Support Specialist, you'll work in a very dynamic team of professionals assuring that our customers get maximum support and reliability. We're looking for a bright, talented, and responsible individual with a solid technical background, as well as a team player who can stand up to new demanding challenges on a daily basis.
Your role- Monitoring of the services we provide to our customers
- Incident management, Service Request Management, and Change Management
- Troubleshooting, documenting, reproducing, and following up on issues or requests reported by the customers
- Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
- Proactively analyze application logs to detect the problem
- Maintain the support documentation (cookbook) to keep it up-to-date
- Monthly pre-scheduled and ad-hoc reporting
- Technical customer support and working in a 365/24/7 support team
- Have know-how and experience with Windows and Linux environment
- Basic knowledge of network concepts and ability to follow and troubleshoot network problems
- Experience in monitoring of systems and services (Check_mk or Pingdom)
- Knowledge of SQL database querying, log analysis, and simple code analysis
- Application and web server management experience (Tomcat, Apache HTTP) would be considered as an advantage
- Previous experience in providing technical support would be considered as an advantage
- Good communication skills, excellent spoken and written English
- Up-to-date technical knowledge / IT background: formal or informal
- Team player with ability to learn fast and adapt to changes
- Attitude for solving problems and acting on own initiative
- Ability to stay calm in situations under pressure
- Knowledge of spoken and written German would be an advantage
Your well-being is important. With us, you have the possibility to activate an additional paid vacation week per year on top of your regular vacation plan.
Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Every Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures, or long-term education.
Enjoy a lunch allowance each working day, free fruit, and drinks at the office.
Parental leave: We welcome your newest family member and support you as new parents with additional free weeks with full salary.
Private Health & Family Insurance: The company policy covers a private health insurance plan for you and your family.
About UsNetcetera is a pioneering Swiss software company with forward-thinking digital solutions across the banking, payment, mobility, healthcare, and publishing industries. Netcetera creates growth opportunities for businesses by pushing the boundaries of digital possibilities. With its expertise and over 25-year track record, the company develops future-proof and scalable software that creates value for its clients and consumers. Founded in 1996, Netcetera is a business of about 800 experts at its headquarters in Zurich, Switzerland, and its locations in Europe, Asia, and the Middle East.
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