Customer Support Specialist

vor 19 Stunden

Zürich, Schweiz ecoinvent Association Vollzeit

We are looking for a Customer Support Specialist who is passionate about delivering exceptional customer experiences and resolving issues promptly and efficiently.

Job Description

An ideal candidate should be empathetic and detail-oriented, with a genuine desire to help customers. Join our team and support us in our aim to provide top-notch customer service and ensure customer satisfaction at every touchpoint. In this role, you will handle customer technical inquiries, troubleshoot issues, and provide timely solutions across various communication channels such as email, chat, and phone.

The ideal candidate brings strong problem-solving skills, excellent communication abilities, and an ability to adapt to various situations with ease. You are patient, proactive, and have a positive attitude that helps create a welcoming environment for both customers and team members. You will work with collaborators of mixed backgrounds, so good interpersonal skills, effective communication skills, and a can-do attitude are essential. Managing various, diverse tasks at the same time does not phase you.

Responsibilities

  1. Address user questions on LCA, data, licensing, and pricing
  2. Explain ecoinvent’s data and process standards
  3. Collaborate with the technical and sales teams to resolve complex inquiries
  4. Manage, allocate, and analyze inquiries, reporting trends and contributing to the knowledge base

Requirements

  1. One year of experience in customer support, ideally within the sustainability or environmental data sectors
  2. Ideally basic understanding of LCA or an interest in sustainability topics
  3. Excellent problem-solving skills and the ability to translate technical information into customer-friendly language
  4. High emotional intelligence, understanding customer concerns, and remaining patient in all situations
  5. Fluent English and B2+ German
  6. A benefit would be coming from an educational type background - The ability to clearly and patiently communicate will be very important

Why ecoinvent?

As a fast-growing team based in Zürich with over twenty nationalities, we embrace diversity and promote a collaborative and adventurous mindset. We are committed to building an inspiring work culture that nurtures creative thinking, transparency, and reliability. Our benefits include flexible and hybrid work, employee professional growth plans, and our most vital asset: our community. We value transparency, flexibility, and a diverse working environment that encourages learning and continuous improvement. Collaboration is at the heart of what we do. Join us and make an impact.

Our Mission

ecoinvent is an internationally active, mission-driven organization devoted to supporting high-quality, science-based environmental assessments. Its activities include publishing and maintaining the ecoinvent database—a comprehensive life cycle inventory database that provides reliable and transparent information on the environmental impacts of various products and services. It is used by companies, researchers, and policymakers to analyze the environmental impacts of their operations and make informed decisions.

Interested in this unique opportunity?

Please submit your complete application including your CV and possible start date.

Please note that immigration sponsorship is not possible for this role.

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