Customer Support Specialist – German and French speakers
vor 7 Stunden
We are looking for a Customer Support Specialist with fluent German, French and English skills to join our team in Zurich, Lausanne or Bern, Switzerland
Main responsabilities:
- Provide first level support for technical questions of Huawei Smart PV products
- Register the customer support requests
- Identify the issue and propose a solution, track the progress
- Activate integral support (e.g. elevate to second level)
- Communicate with the customer in written and by phone
- Provide support to customers, ensuring a high level of customer satisfaction
Requirements:
- Graduation from a University of Applied Sciences or higher education specializing in Electrical Engineering or apprentice in the electrical field
- Background and interest in power electronics such as invertes and battery storage systems, good IT know-how
- Preferable front and/or back office experience
- Strong communication skills in German, French and English. Italian is an advantage
- Confidence in customer service situations
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