Pathology Support Specialist
vor 1 Tag
At Agilent Technologies, we empower scientists and researchers to advance the quality of life. With our cutting-edge instruments, services, and expertise, we enable our customers to make groundbreaking discoveries that improve human health and the environment.
Job OverviewWe are seeking a skilled Pathology Support Specialist to join our DGx Global Support Contact Center (GSCC) team. As a key member of our remote technical support team, you will play a critical role in delivering exceptional customer service and resolving complex technical issues for our pathology products.
Responsibilities- Technical Support: Manage phone lines, handle customer inquiries, and provide first- and second-line support via phone and email.
- Diagnostics and Troubleshooting: Perform remote diagnostics and troubleshooting to resolve technical issues efficiently.
- Collaboration: Work closely with internal teams, including Field Service Engineers, Sales, Technical Excellence, and QA Complaints, to ensure timely and effective problem resolution.
- Documentation: Utilize CRM systems to track and document customer interactions.
- Quality Improvement: Participate in quality improvement processes and contribute to the optimization of our service offerings.
- Ongoing Learning: Engage in continuous learning and development opportunities to enhance your skills and knowledge.
- Education: Master's, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
- Experience: Excellent technical product knowledge, remote troubleshooting skills, and proficiency in computer and software applications.
- Language Skills: Fluency in English and German is required; additional languages are a plus.
- Remote Work Option: Enjoy the flexibility of working remotely or from one of our office locations.
- Comprehensive Training: Benefit from comprehensive training and development opportunities to help you excel in your field.
- Dynamic Environment: Thrive in a dynamic environment focused on delivering best-of-class customer service using digital remote support tools.
- Global Benefits: Receive core global benefits, including Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
Agilent Technologies is an equal opportunity employer dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. Join us in creating a workplace that fulfills individual purposes and contributes to the greater good.
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