IT Support Specialist
vor 1 Tag
At Hitachi Energy AG, we are advancing a sustainable energy future for all. As a global technology leader, we employ over 40,000 people in 90 countries who work together to challenge the status quo.
Job DescriptionWe are seeking a skilled IT Support Specialist to join our dynamic team as a VIP IT & Multimedia Support Specialist. This crucial role is part of our HQ IT and VIP Support team, where you will leverage your technical expertise and outstanding soft skills to provide top-notch care and assistance to our HQ and VIP users.
Your role will be pivotal in ensuring seamless day-to-day operations and resolving IT and multimedia-related issues with excellence. You will collaborate with cross-functional work teams, key stakeholders, IT managers, internal & 3rd party suppliers, and subject matter experts to maintain HQ IT- A/V and VIP support services and solutions.
- Provide technical support to HQ end users and VIPs
- Collaborate with cross-functional work teams to maintain HQ IT- A/V and VIP support services and solutions
- Support video teleconferencing or video recordings as required
- Maintain HQ Media Room
- Support audio/video/photo productions as required
- Support live streaming as required
- Manage small projects related to HQ IT-multimedia and VIP support services
- Liaise with Service Desk or resolver groups to find resolutions to more complex problems
- Maintain meeting rooms IT equipment
You will work closely with peers and management to ensure our solutions are aligned with the overall direction and goals of the organization. Your excellent working knowledge of MS Office applications (Word, Excel, Teams, PowerPoint) and ITSM tools will be invaluable in this role.
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