Responsable Il Lago
vor 7 Monaten
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.Le Four Seaons Hotel des Bergues, Genève
Le Four Seasons Hotel des Bergues est le premier hôtel de Genève, monument alliant décoration contemporaine et classique, au bord du lac, de la vieille ville et du célèbre quartier des Banques avec une vue imprenable sur le Jet d’Eau. Un Spa moderne et une opération F&B dynamique complètent le service exceptionnel fourni par notre équipe extraordinaire.
Le/la Responsable Il Lago a pour fonction de diriger et d’encadrer l’ensemble de l’équipe de restaurant. Il/elle gère la vie quotidienne du service tant au niveau opérationnel : prévisions d’achats, maîtrise des coûts d’achats, des prix de ventes ; qu’administratif : rédaction des emplois du temps, des évaluations annuelles.
Le/la Responsable doit être qualifié(e) et expérimenté(e) en matière de service des vins et des plats. Il/elle doit faire preuve d’un très bon esprit d’équipe, avoir une excellente présentation et de très bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme. Il/elle doit également posséder une culture générale très diversifiée et de bonnes qualités organisationnelles et managériales.
Le/la Responsable Il Lago fait en sorte que son équipe travaille dans un cadre idéal, respecte les règles d’hygiène, les critères de qualité et les standards Four Seasons. Ceci implique un bon esprit d’équipe, une personnalité raffinée, élégante, chaleureuse qui saura coacher, manager les personnes mises sous sa responsabilité et qui saura également faire preuve d’empathie et de générosité auprès de la clientèle.
People :
En charge de recruter, former et développer ses équipes, du suivi de la formation de ses équipes. Il/elle doit veiller à ce que tous ses collaborateurs puissent travailler dans les meilleures conditions (matériel, uniformes, respect des conditions de travail et des procédures Four Seasons, suivi des formations obligatoire PCI, opinion Survey, connaissance des standards).
Il/elle est en charge de la satisfaction clients. (Medallia, Coyles, Forbes, LQA)
Product :
Il/elle est en charge de la tenue de l’outlet et de son état général et du respect du matériel. Il doit aussi proposer des concepts et des cartes de mets en adéquation avec la saison avec l’aide de l’équipe de cuisine.
Profit :
En charge de la partie financière de son outlet (budget, profit, casse food & beverage cost, gaspillage, sustainability…). Connaissance de tous les outils de gestion. Mirus, Ontrack, Birchstreet.
PRE REQUIS :
Langues : Français et Anglais courant. Une langue supplémentaire est un plus
Informatique : Microsoft Office, Word, Excel, Micros
Aptitudes : Etre debout/marcher toute la journée d’une allure rapide, allant et venant entre employés et les différents services de l’hôtel
Porter, déplacer des charges ayant un poids variable de façon répétitive, tout en respectant les gestes et postures appropriés.
Savoir être et savoir parler
Swiss Nationality, Swiss residency authorization or EU citizen will be considered only.
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