Customer Support Engineer

vor 6 Monaten

Zürich, Schweiz Oxford Instruments Vollzeit

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Plasma Technology, as a part of Oxford Instruments Group, offers flexible, configurable process tools and leading-edge processes for the precise, controllable and repeatable engineering of micro- and nanostructures. Our systems provide process solutions for the etching of nanometre sized features, nanolayer deposition and the controlled growth of nanostructures. These solutions are based on core technologies in plasma-enhanced deposition and etch, ion-beam deposition and etch, atomic layer deposition, deep silicon etch and physical vapour deposition.

To support the ongoing growth of our business we are hiring Customer Support Engineer in Switzerland.

Role Purpose

To ensure that Plasma Technology equipment is fully functional and available for customer use. This will involve regular extensive travel in Switzerland and occasionally in Europe.

Your Key Responsibilities would be:

Carry out the commissioning of equipment including any operational and maintenance training requirements Respond to emergency breakdowns for any warranty and service contract work. Report regularly to the EMEA Team Leader on all relevant issues and for PDR objectives. Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly. Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer. Liaise with technical support and systems engineering on any potential or actual system problems. Liaise with Sales Team to provide useful background information. Help to maintain an accurate record of the status of systems, timing of warranty, parts supplied and service contracts. Keep up-to-date all relevant enquiries and project files on any significant information. Provide detailed and accurate record of expense incurred on behalf of the Company.

You would be an ideal match if you are:

Formal Electronic qualification Substantial relevant experience and training Ability to interpret Electrical and Mechanical drawings Good PC / PLC experience preferred Experience of Semi-Conductor or closely related high-Tech Electronic industry Fluent German and English speaker Driving licence Be prepared to travel worldwide Able to work on own initiative Clear & concise communicator Able to prioritise multiple tasks

 We offer:

Company car Pension plan (BAV) Corporate Benefits Sports Membership Language Courses Flexible working hours Fantastic team and supportive culture LinkedIn Learning and development programms Homeoffice  30 days paid leave Great team events

#LI-AL1

#LI-REMOTE

  • Customer Support Engineer

    vor 2 Monaten

    Zürich, Schweiz SR Technics Vollzeit

    The Customer Support Engineer will be responsible to provide technical support, definition and implementation of engine work scopes in agreement with the customer.Your tasksSupport actively by identifying, participating, or leading in problem solving activities or initiativesPrepare and define engine work scopes for engine shop visits regarding customer...

  • L2 Technical Support Engineer

    vor 1 Monat

    Zürich, Schweiz LocalStack 1.0 LocalStack GmbH Vollzeit

    We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform - imagine developing cloud applications and data pipelines entirely on your local machine within...

  • L2 Technical Support Engineer

    vor 2 Wochen

    Zürich, Schweiz LocalStack Vollzeit

    We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform - imagine developing cloud applications and data pipelines entirely on your local machine within...

  • Customer Support Advisor

    vor 3 Monaten

    8001 Zürich, ZH, Schweiz Nextlane Vollzeit

    **Hintergrund der Position** Als Hauptansprechpartner des Kunden nimmt der **Customer Support Advisor** proaktiv den Kunden-Kontakt auf, analysiert dessen Anliegen, beantwortet deren Fragen oder ergreift die notwendigen Massnahmen, um das Kundensystem wieder zum Laufen zu bringen. **Der Customer Support Advisor sorgt für gute Kundenbeziehungen und eine...

  • Senior IT Service and Support Engineer

    vor 7 Monaten

    Zürich, Schweiz Zurich Insurance Company Vollzeit

    The Senior IT Service and Support Engineer holds the reins for delivering top-tier IT support to the internal clientele across the organization. This role is fundamental in driving customer experience, expertly managing and resolving the most complex IT issues, and ensuring efficient service delivery. The Senior Engineer manages all technical aspects of...

  • Customer Support Specialist

    vor 3 Wochen

    Zürich, Zürich, Schweiz Cross Border Talents Vollzeit

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team as a Digital Guardian. As a key member of our support team, you will play a critical role in creating a safer online environment by responding to customer inquiries and identifying potential scams and violations.

  • Customer Support Engineering Lead

    vor 1 Monat

    Zürich, Zürich, Schweiz SR Technics Group Vollzeit

    About the RoleWe are seeking an experienced Customer Support Engineering Lead to join our team at SR Technics Group. This is an exciting opportunity to lead and develop a team of engineers, drive process improvements, and collaborate with engine manufacturers and vendors.Job DescriptionLead and continuously develop a team of 8 Customer Support...

  • DevOps and Support Engineer for Atfinity's Swiss FinTech Expansion

    vor 4 Wochen

    Zürich, Zürich, Schweiz Atfinity Vollzeit

    Atfinity Expands in Switzerland and BeyondWe are looking for a skilled DevOps and Support Engineer to join our rapidly growing team at Atfinity, the leading Swiss FinTech company in the Onboarding and KYC / KYB / AML automation space. Our innovative no-code platform is expanding its customer base in Switzerland, the UK, and beyond.About the RoleThis is a...

  • IT Support Engineer Position

    vor 1 Monat

    Zürich, Zürich, Schweiz bruederlinpartner Vollzeit

    TIS-Jobs.ch und die Bruederlinpartner GruppeAls spezialisierte Personalberatung verbinden wir Menschen mit Unternehmen in der Schweiz. Wir suchen fuer unsere Kunden einen IT Support Engineer fur den Raum Zuerich.Aufgaben und VerantwortlichkeitenDer IT Support Engineer unterstützt den 2nd- und 3rd Level Support und die Key Usern.Er ist verantwortlich fuer...

  • Customer Support Agent

    vor 2 Monaten

    Zürich, Schweiz Relai AG Vollzeit

    Willst du schnell vorankommen, geh alleine. Willst du weit kommen, geh gemeinsam! 🚀 Möchtest du Teil der Relai-Erfolgsgeschichte werden? Wir sind das größte und am schnellsten wachsende Bitcoin-Startup Europas – made in Switzerland! Mit über vier Jahren Erfahrung und gesicherter Finanzierung durch VC-Investoren stehen wir vor unserer nächsten...

  • Customer Support Agent

    vor 2 Monaten

    Zürich, Schweiz Relai AG Vollzeit

    Willst du schnell vorankommen, geh alleine. Willst du weit kommen, geh gemeinsam! 🚀 Möchtest du Teil der Relai-Erfolgsgeschichte werden? Wir sind das größte und am schnellsten wachsende Bitcoin-Startup Europas – made in Switzerland! Mit über vier Jahren Erfahrung und gesicherter Finanzierung durch VC-Investoren stehen wir vor unserer nächsten...

  • Customer Support Agent

    vor 1 Monat

    Zürich, Schweiz Relai AG Vollzeit

    Willst du schnell vorankommen, geh alleine. Willst du weit kommen, geh gemeinsam! Möchtest du Teil der Relai-Erfolgsgeschichte werden? Wir sind das größte und am schnellsten wachsende Bitcoin-Startup Europas – made in Switzerland! Mit über vier Jahren Erfahrung und gesicherter Finanzierung durch VC-Investoren stehen wir vor unserer nächsten...

  • Manager Customer Support Engineering

    vor 4 Monaten

    Zürich, ZH, Schweiz SR Technics Vollzeit

    You will lead the department both professionally and disciplinarily. This role ensures that service levels to internal and external customers are consistently met, as well as that staff is well-trained, equipped, and capable of meeting their role expectations. You will be the one setting technical standards, implementing new procedures and technologies, and...

  • Manager Customer Support Engineering

    vor 4 Monaten

    Zürich, Schweiz SR Technics Group Vollzeit

    Your tasks Lead and continuously develop the team of currently 8 Customer Support Engineers Ensure implementation and continuous monitoring of the agreed scopes of work in accordance with the customer requirements and in compliance with OEM, SR Technics and aviation regulations Ensure on-time delivery of technical requirements, documents, and...

  • Customer Support Agent

    vor 2 Monaten

    Zürich, Schweiz Relai AG Vollzeit

    Willst du schnell vorankommen, geh alleine. Willst du weit kommen, geh gemeinsam! Möchtest du Teil der Relai-Erfolgsgeschichte werden? Wir sind das größte und am schnellsten wachsende Bitcoin-Startup Europas – made in Switzerland! Mit über vier Jahren Erfahrung und gesicherter Finanzierung durch VC-Investoren stehen wir vor unserer nächsten...

  • Service/Electronics Engineer

    vor 1 Monat

    Zürich, Schweiz iO Associates Vollzeit

    Service Electronics Engineer (m/w/d)Your DutiesPerform on-site performance verification at customer locations, including preparation, execution, feedback, and completion.Conduct repairs both at customer sites and in-house, covering all stages from preparation to completion.Oversee system upgrades at customer locations.Commission systems both in-house and...

  • German Customer Support Specialist Hybrid in Malta

    vor 1 Monat

    Zürich, Schweiz Cross Border Talents Vollzeit

    Ready to elevate your career? We’re on the lookout for a Customer Success Specialist to join our dynamic team! If you’re innovative, personable, and thrive in a fast-paced, ever-evolving environment, this could be the perfect fit for you. Role Overview:  As a Customer Support Specialist, you’ll handle customer inquiries and resolve issues exclusively...

  • Application Support Engineer

    Vor 4 Tagen

    Zürich, Schweiz Securecell AG Vollzeit

    APPLICATION SUPPORT ENGINEERWe are looking for a talented Application Support Engineer for Lucullus, our software suite for bioprocess developmentSecurecell is the trusted partner for biopharma, enabling them to bring new therapies to patients in a safe, efficient, and economical way. We innovate ground-breaking measuring and control engineering technologies...

  • Support Engineer Windows

    vor 4 Monaten

    Zürich, Schweiz LHH Vollzeit

    On behalf of our client, a globally recognized company, we're recruiting an IT Support Engineer based in Zürich. This is an exciting opportunity to join a prestigious brand and provide crucial technical support to their teams across Switzerland.Key Responsibilities:1st & 2nd Level SupportBe the go-to person for resolving technical issues, providing fast and...

  • Microsoft Cloud Engineer

    vor 2 Monaten

    Zürich, Zürich, Schweiz ID Customer Experience and Solutions Vollzeit

    Beschreibung der PositionID Customer Experience and Solutions sucht eine erfahrene und engagierte Persönlichkeit als Microsoft Cloud Engineer (m/w/d) mit Schwerpunkt auf Client Engineering.Als Teil unseres Engineering Teams unterstützen Sie die Entwicklung und Weiterentwicklung von Client- und Serversystemen sowie die Implementierung von...