L2 Technical Support Engineer

vor 2 Monaten

Zürich, Schweiz LocalStack 1.0 LocalStack GmbH Vollzeit

We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform - imagine developing cloud applications and data pipelines entirely on your local machine within a lightweight cloud sandbox, running in Docker. Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources.

LocalStack has a large and active open source community (51k+ stars on GitHub) with several 100k active users worldwide and 200M+ downloads to date. With a growing international customer base across Fortune Global 500 companies for our advanced enterprise offerings, as well as a growing, globally distributed team of top-notch engineers and GTM experts, we are on an exciting growth journey to become the world’s leading platform for local cloud software development.

LocalStack is headquartered in Zurich/Switzerland, with a development office in Vienna/Austria and remote team members from around the world (incl. US, FR, UK, IN, IT, MX, IE).

We are seeking a skilled and proactive individual to join our team as an L2 Support Engineer. As an L2 Support Engineer, you will play a crucial role in troubleshooting and resolving complex technical issues. You will work closely with our engineering teams to investigate and reproduce customer-reported issues, provide detailed information for bug fixes, and ensure high levels of customer satisfaction.

What you will do?

You will utilise your technical problem-solving and communication skills to help LocalStack users be successful with our product.

Specifically, you will be able to:

  1. Collaborate with the development team to troubleshoot and resolve complex technical issues while providing step-by-step guidance and samples.
  2. Work hands-on with LocalStack users to help them get the most out of the platform.
  3. Reproduce customer-reported issues and capture the reproduction steps, identifying the root cause of the issue.
  4. Create reproduction samples to facilitate ticket resolution by engineering.
  5. Suggest relevant documentation to assist customers in troubleshooting.
  6. Capture missing documentation to facilitate continuous improvement.
  7. Manage cases throughout the entire support lifecycle.
  8. Help to shape our product.
  9. Assist our LocalStack team with internal support.
Basic Prerequisites

Communication and Customer-service:

  1. Demonstrate strong English communication skills to convey technical concepts clearly and concisely.
  2. A strong focus on customer experience and satisfaction.
  3. Understanding of support processes.
  4. Experience in technical or customer-facing role.

Technical Skills:

  1. Comprehensive understanding of cloud technologies (AWS, GCP, Azure).
  2. Basic scripting and programming experience (Python, PowerShell, Bash, etc.).
  3. Use of developing tooling (e.g. Terraform, Serverless, Pulumi, AWS SDK, etc.).
  4. Understanding of operating systems (Linux, macOS, Windows).
  5. Knowledge of databases and DB concepts (e.g. SQL, or NoSQL solutions).
  6. The ability to read and analyse application logs.
  7. Strong attention to details.

Teamwork and Self-Management:

  1. Strong organisational skills with attention to detail.
  2. Ability to work collaboratively with cross-functional teams.
  3. Ability to manage multiple tasks and prioritize effectively.
  4. Willingness to learn.
Nice-to-have
  1. Previous experience in a technical support role or similar.
  2. Experience with debugging tools and methodologies.
  3. Experience working with Git and GitHub.
  4. Experience with using containerisation technologies (Docker, Kubernetes).
  5. Familiarity with big data and distributed systems concepts (e.g., Hadoop, Spark, Kafka, Cloud data warehousing).
  6. AWS certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer).

As a Support Engineer in LocalStack, you will have the opportunity to work with cutting-edge technologies and help customers to achieve success with our platform. In our rapidly growing company, we offer exceptional opportunities for professional development and the chance to have a significant impact on our future success. In addition to a competitive salary and flexible working environment, we provide a generous holiday policy to ensure you have enough time to recharge. Join our team and shape the future of cloud software development

Benefits
  1. Competitive salary.
  2. Opportunities for professional development and training.
  3. Dynamic and collaborative work environment.
  4. Flexible work arrangements.
#J-18808-Ljbffr

  • L2 Technical Support Engineer

    vor 4 Wochen

    Zürich, Schweiz LocalStack Vollzeit

    We are a young, fast-growing startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform - imagine developing cloud applications and data pipelines entirely on your local machine within...

  • Systemtester in Etcs L2

    vor 5 Monaten

    Zürich, ZH, Schweiz Thales Vollzeit

    About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get...

  • Customer Support Engineer

    vor 2 Monaten

    Zürich, Schweiz SR Technics Vollzeit

    The Customer Support Engineer will be responsible to provide technical support, definition and implementation of engine work scopes in agreement with the customer.Your tasksSupport actively by identifying, participating, or leading in problem solving activities or initiativesPrepare and define engine work scopes for engine shop visits regarding customer...

  • Desktop support engineer

    Vor 2 Tagen

    Zürich, Schweiz Stechad outsourcing LTD Vollzeit

    We are seeking a skilled Desktop Support Engineer/technician to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional customer service and technical support to end-users, ensuring that all desktop systems function efficiently. This role requires a strong understanding of various operating systems and software...

  • Systemtester*in ETCS L2

    vor 13 Stunden

    Zürich, Schweiz Hitachi Vantara Corporation Vollzeit

    About UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck...

  • Technical Support Specialist

    vor 1 Monat

    Zürich, Zürich, Schweiz Philips Vollzeit

    About the Role:The Technical Support Specialist will play a vital part in delivering exceptional customer care and being there for customers when they need us most. This role represents the voice of the consumer and works closely with cross-functional partners across Philips to make our products and policies better.Key Responsibilities:Provide support to...

  • DevOps and Support Engineer for Atfinity's Swiss FinTech Expansion

    vor 1 Monat

    Zürich, Zürich, Schweiz Atfinity Vollzeit

    Atfinity Expands in Switzerland and BeyondWe are looking for a skilled DevOps and Support Engineer to join our rapidly growing team at Atfinity, the leading Swiss FinTech company in the Onboarding and KYC / KYB / AML automation space. Our innovative no-code platform is expanding its customer base in Switzerland, the UK, and beyond.About the RoleThis is a...

  • Tech Support Specialist

    vor 1 Woche

    Zürich, Schweiz UBS Vollzeit

    Job Reference #297039BRCityZürichJob TypeFull TimeYour roleDo you have a knack for technology? Are you interested in working in the IT division of a bank? Do you like investigating stuff, making it work and helping our business colleagues do their job more efficiently? Join our IT L2 application support team and:support business applications along the...

  • Technical Java Engineer

    Vor 6 Tagen

    Zürich, Zürich, Schweiz RMIT Professional Resources AG Vollzeit

    Job DescriptionWe are seeking a skilled Technical Java Engineer to join our team in Zurich, Switzerland. As a key member of our development team, you will be responsible for designing, developing, and maintaining high-performance Java applications.Your Key Responsibilities:Designing, developing, and maintaining high-performance Java applicationsOperating and...

  • Client-facing DevOps and Support Engineer

    vor 5 Stunden

    Zürich, Schweiz Atfinity Vollzeit

    We are looking for a DevOps and Support Engineer to join Atfinity, the leading Swiss FinTech in the Onboarding and KYC / KYB / AML automation space. Why this role? Atfinity is rapidly expanding its customer base in Switzerland, the UK, and beyond. Our no-code platform offers extensive configuration and integration options, making the successful rollout of a...

  • Client-facing DevOps and Support Engineer

    vor 15 Stunden

    Zürich, Schweiz Atfinity Vollzeit

    We are looking for a DevOps and Support Engineer to join Atfinity, the leading Swiss FinTech in the Onboarding and KYC / KYB / AML automation space. Why this role? Atfinity is rapidly expanding its customer base in Switzerland, the UK, and beyond. Our no-code platform offers extensive configuration and integration options, making the successful rollout of a...

  • Client-facing DevOps and Support Engineer

    vor 13 Stunden

    Zürich, Schweiz Atfinity: Software for KYCKYBAML and client onboardings Vollzeit

    We are looking for a DevOps and Support Engineer to join Atfinity, the leading Swiss FinTech in the Onboarding and KYC / KYB / AML automation space.Why this role?Atfinity is rapidly expanding its customer base in Switzerland, the UK, and beyond. Our no-code platform offers extensive configuration and integration options, making the successful rollout of a...

  • Client-facing DevOps and Support Engineer

    vor 13 Stunden

    Zürich, Schweiz Atfinity Vollzeit

    We are looking for a DevOps and Support Engineer to join Atfinity, the leading Swiss FinTech in the Onboarding and KYC / KYB / AML automation space. Why this role? Atfinity is rapidly expanding its customer base in Switzerland, the UK, and beyond. Our no-code platform offers extensive configuration and integration options, making the successful rollout of a...

  • German Technical Customer Support Advisor in Spain

    Vor 7 Tagen

    Zürich, Schweiz Oceanic View Solutions Vollzeit

    Step into the Role of a Technical Customer Support Specialist!Join a team that values creativity, problem-solving, and collaboration in a fast-paced, dynamic environment. This is the career move you’ve been looking for!About Us:We’re committed to providing outstanding technical support to our clients and their customers. With innovation and quality at...

  • Technical Support and Automation Specialist

    vor 1 Woche

    Zürich, Zürich, Schweiz Atfinity Vollzeit

    We are seeking an exceptional Technical Support and Automation Specialist to join Atfinity, a pioneering Swiss FinTech firm specializing in Onboarding, KYC/KYB/AML automation solutions. This is an exciting opportunity to be part of a rapidly expanding organization that is revolutionizing the financial industry.About the RoleThis hybrid position combines...

  • Technical Customer Support Specialist

    vor 1 Woche

    Zürich, Zürich, Schweiz Philips Vollzeit

    At Philips, we believe that every human matters. Our mission is to make healthcare more accessible and personalized for all.This role as a Technical Customer Support Specialist focuses on delivering exceptional customer care and being the voice of the consumer. You will engage with customers across the globe through our online resources, communities, social...

  • Technical Systems Integrator

    vor 4 Wochen

    Zürich, Zürich, Schweiz ONE Agency | IT Recruitment Experts Vollzeit

    We are seeking an experienced Technical Systems Integrator to join our team at ONE Agency | IT Recruitment Experts.About the RoleThis is a challenging and rewarding opportunity for a skilled professional to play a key role in our client's success. The Technical Systems Integrator will be responsible for deploying updates and fixes, providing level 2...

  • Application Support Engineer

    vor 2 Wochen

    Zürich, Schweiz Securecell AG Vollzeit

    APPLICATION SUPPORT ENGINEERWe are looking for a talented Application Support Engineer for Lucullus, our software suite for bioprocess developmentSecurecell is the trusted partner for biopharma, enabling them to bring new therapies to patients in a safe, efficient, and economical way. We innovate ground-breaking measuring and control engineering technologies...

  • Technical Support Specialist for Global Healthcare Products

    vor 4 Wochen

    Zürich, Zürich, Schweiz Philips Vollzeit

    About the RoleAs a Technical Support Specialist, you will be responsible for delivering exceptional customer care and support to our customers across the globe. This involves engaging with customers through various channels, including online resources, communities, and social outreach.Key Responsibilities- Provide technical support to over 200 customers on...

  • IT Support Engineer

    vor 13 Stunden

    Zürich, Schweiz TIS-Jobs.ch Vollzeit

    Sie möchten Ihre Expertise im Bereich als IT Support Engineer gezielt in einer neuen beruflichen Herausforderung unter Beweis stellen? Sie suchen einen Partner für Ihren nächsten Karriereschritt, der nebst den nötigen Fachkenntnissen auch Zeit für Ihre Jobsuche mitbringt?Dann gehen Sie mit uns den nächsten Schritt! TIS-Jobs.ch bringt als spezialisierte...