Manager Customer Support Engineering

vor 3 Monaten

Zürich ZH, Schweiz SR Technics Vollzeit

You will lead the department both professionally and disciplinarily. This role ensures that service levels to internal and external customers are consistently met, as well as that staff is well-trained, equipped, and capable of meeting their role expectations. You will be the one setting technical standards, implementing new procedures and technologies, and continue building a customer centric organization.

Your tasks
- Lead and continuously develop the team of currently 8 Customer Support Engineers
- Ensure implementation and continuous monitoring of the agreed scopes of work in accordance with the customer requirements and in compliance with OEM, SR Technics and aviation regulations
- Ensure on-time delivery of technical requirements, documents, and decisions to support a continuous flow in the engine shop visit processes
- Continuously optimize the Engine Maintenance Program (EMP), driving improvements that improve process efficiency, shop visit costs and turnaround times
- Drive performance culture within the team through periodic target setting and regular structured follow-ups on KPIs
- Collaborate with engine manufacturers and vendors
- Partner with Product Management to continuously improve our service offering to the customers

**Profile**:

- BSc in Aeronautical or Mechanical Engineering or a related scientific/technical discipline
- Strong understanding of the aerospace MRO business or related maintenance business
- Proven leadership experience
- Strong understanding in dealing with customers and foreign cultures
- Proactive and adaptable, with a strong focus on achieving results
- Excellent communication and presentation skills
- High safety, quality and cost awareness
- Proficiency in English (C1), with German being a plus

Your chance
- An attractive position in a global and dynamic company
- Competitive employment conditions
- Opportunity for professional and personal development
- Thank you for your interest._

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