Administrative Assistant II

vor 1 Woche


Rotkreuz Zürich de Switzerland Next-Link Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

We are looking for Customer Service Representative to join the team of a world -leading and pioneering provider of sustainable biosimilars and generics, continues to be in an exciting and transformative phase. On this new and ambitious path, unique opportunities arise – both professionally and personally. Job Description Summary:The Customer Service Representative supports the achievement business goals and, in particular, customer satisfaction through effective and efficient execution of the Order -to -Invoice process and returns management.In this context, we are looking for a Customer Service Representative (f/m/d) 50% for our Complaint Management System.Your responsibilities:Professional contact person for customer complaints (hospitals, medical practices, nursing homes, wholesalers, etc.) throughout SwitzerlandHandling of all customer complaints, including prioritization and timely resolutionClose collaboration with our warehouse for stock counts and correctionsFollow -up of open complaints until closure (stock counts, creation of credit notes, arranging replacement deliveries, etc.)Recording of complaints in Salesforce Case ManagementInbound & outbound customer calls in German, French, and Italian; reporting of patient safety–related adverse effects and their processing according to procedurePreparation of monthly statisticsRequirementsWhat you bring to the position:Commercial education, degree in business administration, or similar qualificationExcellent knowledge of German, English, and French (spoken and written); Italian is an advantageSeveral years of experience in customer service, preferably in the healthcare sectorStrong IT skills in working with ERP systems (SAP, ;\/b>) and MS OfficeAn empathetic and friendly personality with a team focus, able to remain calm in stressful situations, while maintaining focus in fast -changing circumstances or under pressure  



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