Implementation Specialist

About Rivia
Rivia specializes in AI-Driven Analytics and Data Infrastructure for Successful Biopharma Clinical Trials.  Biopharmas are the origin of most new therapies, yet often face inefficiencies and failures in clinical trials due to fragmented data and outdated tools. Our technology offers a real-time, integrated view of data to improve the evaluation of new treatments and trial conduct. Our vision is to become the unified data infrastructure that transforms clinical development lifecycles, bringing new therapies to market more successfully.
In 2 years, we've successfully launched Rivia to multiple Biotechs and are scaling to reach many more. Our rapid growth and innovative approach have recently been recognized by top investors, resulting in a €3M funding round led by Speedinvest. This investment provides us with the resources to accelerate our development and expand our impact in the biotech industry.
About Customer Success
At Rivia, our Customer Success team plays a crucial role in navigating clinical trials and integrating our advanced technology into Biotechs processes. We are dedicated to ensuring that our clients achieve their goals and extract the fullest value from our platform. By fostering strong relationships, offering expert advice, and delivering unwavering support, we drive high levels of customer satisfaction and retention. Our commitment to understanding and addressing client needs guarantees a smooth and rewarding experience with Rivia. Joining our team means making a substantial impact on a fast-growing startup and Biotech innovation at large, with ample opportunities for professional growth and career advancement.
The Role
We are seeking a highly motivated and versatile Implementation Specialist to join our dynamic team in Zürich. This role is integral to both our technical operations and customer engagement, requiring a blend of scientific acumen and interpersonal skills. You will be responsible for understanding client needs, facilitating smooth integration of our platform, and contributing to the development of new features and enhancements.
Working Model: Rivia offers an in-office collaborative culture. This role is based on-site in our Zürich office.
What Excites You
A collaborative startup where your work has a direct impact on our customers and the team.A fast-paced environment where you can leverage your technical and interpersonal skills.Playing a pivotal role in client success and satisfaction.
Responsibilities
Collaborate with our team to understand clinical trial assessment and monitoring needs, data integration requirements, and customer needs.Utilize Rivia's heuristic-based approach to generate data integration code, mapping third-party vendor data sources to Rivia's database.Lead customer onboarding processes, set up dashboards, and ensure the smooth integration of client teams into the Rivia platform.Manage client accounts, providing ongoing support and ensuring satisfaction.Work closely with software engineers to contribute to the development of new platform features and enhancements.Troubleshoot and optimize data integration pipelines for accuracy and reliability.Engage in business development tasks, including identifying new opportunities and contributing to strategic planning.Contribute to integration documentation and knowledge sharing to enhance the team's capabilities.
What Excites Us
Bachelor's degree in Computer Science, Data Science, Life Sciences or equivalent experience.Strong problem-solving skills and attention to detail.Great agency and proactive mindset with an ability to work both independently and as part of a collaborative team environment.Excellent communication and presentation skills.Passion for technology and a desire to contribute to the growth of a dynamic startup.
Bonus Points:
Experience in a technical support or solutions specialist role, preferably within the biopharma or healthcare sectors.Proficiency in at least one programming language and data manipulation tools, such as Python, R, SQL, Java, or similar.Familiarity with CDISC SDTM and other clinical data standards (e.g., FHIR, ICD, MedDRA, ATC, WHODrug, LOINC).

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