Manager, Business Resilience and Exercises

Job Status: Full Time Positions Supervised: None

Reports To: MD, Global Business Services Amount of Travel Required: As Needed

Work Schedule: Normal Office House Language requirement: Bilingual (Business English & German)

**BACKGROUND**

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Manager, Business Resilience and Exercises is part of the team responsible for member engagement on business resilience projects and exercise development and execution at FS-ISAC and reports to the Managing Director, EMEA and collaborates closely with the FS-ISAC Director for Global Business Resilience. This position is characterized by strong Business Resilience and Exercise capabilities and project management skills. In Switzerland FS-ISAC has been awarded the contract to deliver the operational cores for the FS-CSC (Financial Services Cyber Security Centre). This role will focus on delivering those services to the Swiss membership.

**ESSENTIAL FUNCTIONS**
- Work closely with FS-ISAC regional staff and Swiss FS-ISAC and FS-CSC and FS-CSC members and the global Business Resilience team to develop and maintain crisis management playbooks.
- Plan and hold Crisis Coordination and Decision-Making calls during significantly disruptive sector-level incidents, consolidating the decisions for an after-action publication to the sector
- Coordinate project planning for multiple exercises to achieve the goals of the regional exercise calendar.
- Serve as Exercise Planner to support design, development, and execution of physical and cyber disruption exercises for the financial services sector in Switzerland.
- Responsible for design and develop exercise materials, such as: situation manuals, exercise plans, after action reports and other such documentation to support meeting and exercise facilitation.
- Prepare regular reporting on exercise program activities.
- Perform exercise planning, documentation, facilitation & post analysis duties.
- Assist in the development and management of resource guide materials and library
- This position may require some work out of normal business hours during events requiring sector crisis coordination
- Travel from time to time (10%).
- Perform other assignments as needed.

**POSITION QUALIFICATIONS**:
To perform the job successfully, an individual should demonstrate the following competencies:

- 7 years of experience with business resiliency exercising, disaster recovery testing for physical and technology disruption events, or risk management.
- 5 years of leadership experience in Business Continuity, Disaster Recovery or Crisis Response.
- 2 years minimum of project management and team leadership.
- Knowledge and experience in financial sector, implementing ISO or NIST standards for business continuity, testing, third party risk management and cybersecurity controls assessment.
- Experience facilitating exercises and leading working groups with diverse stakeholders.
- Well-developed documentation skills building operational policies and procedures.
- Strong organizational and quality control skills necessary to maintain documentation library expansion, integrity, and distribution routines.
- Highly developed prioritization skills with flexibility to expand workload and reorganize priorities.
- Analytical - Collects and researches data; uses intuition and experience to complement data.
- Business Acumen - Understands business implications of activities; to understand and learn business cultures from around the world
- Interpersonal skills - Effectively interacts with individuals with a variety of backgrounds and experience.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification, in both English and German.
- Organizational Support - Follows established policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
- Planning and Organizing - Prioritizes tasks and activities effectively; handles multiple tasks simultaneously; ability to plan, coordinate and implement activities.
- Problem Solving - Independently identifies potential problems; effectively communicates issues; offers problem solving input.
- Professionalism - Self-motivated; responsible and disciplined; demonstrates a strong team orientation.
- Quality Management - Is detail-oriented; consistently turns in high-quality work without close supervision.
- Written Communication - Writes clearly and informatively; able to edit and write documents, in both English and German.

**EDUCATION**
- Bachelors’ degree or equivalent.
- Project Management (Prince2 or PMP) qualification highly desirable.
- Ability to obtain a Swiss security clearance

All employees must be authorized to work in Switzerland. FS-ISAC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FS-ISAC complies with applicable s