Service Delivery Manager

Switzerland - Zürich
- Operations
- Personal & Corporate Banking

**Job Reference #**
- 274511BR

**City**
- Opfikon

**Job Type**
- Full Time

**Your role**
- Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? Would you like to actively drive transformation and contribute to change initiatives impacting UBS’s payment eco system?
- In P&C Operations we are the experts in how the firm operates. Our vision is to always enhance the client experience now and for the future. To succeed our people must:
- drive the organization forward by working with purpose and passion.
- put clients first. Build a high level of trust and partnership with our clients.
- know what our clients want and need.

We’re looking for a Service Delivery Manager to:
- provide leadership and people management along: sourcing, on-boarding, development, retention and succession planning
- ensure the execution and evidencing of daily processes and manage production outages & incidents (e.g. risk related incidents) and escalate as needed
- implement change initiatives specific to the region and oversight the change agenda in an agile organization
- support Digital Transformation through the re-imagining of how we work, and how we bring our services to UBS's clients
- design the control environment for the service and complete end-to-end risk assessments to ensure controls are designed and operating effectively
- identify opportunities for automation and process improvement

**Your Career Comeback**

**Your team**
- You will be heading the Payment Global Service Management Organization which is responsible for payment processes including processing and customer service for the booking centers Switzerland and EMEA.
- The team is functionally embedded in the global Payments organization which implies alignment based on the scope of any initiative or change. Aligned with the overall strategy of the bank, our area has embarked in multi-year key initiatives geared towards F2B automation and digitalization.
- The Team is based in Opfikon.
- Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

**Your expertise**
- fluent in German and English; every other language would be an advantage
- exceptional time management skills and ability to prioritize workload
- excellent leadership skills, experience in leading multiple teams
- project Management experience with the ability to work on multiple short-term project concurrently
- 5+ years’ experience in Banking Industry, ideally in payments / operations
- bachelors/Master’s degree or equivalent
- strong interpersonal skills with the ability to build relationships across all departments and levels internally and externally
- track record of successful delivery working across multiple teams, on multiple projects in a fast paced market driven environment
- profound risk understanding and ability to initiate adequate measures for risk mitigation

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS Business Solutions AG UBS Recruiting Vivien Delventhal Tel. +41 44 236 92 96

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.