Service Manager

Switzerland - Zürich
- Operations
- Personal & Corporate Banking

**Job Reference #**
- 275030BR

**City**
- Opfikon

**Job Type**
- Full Time

**Your role**
- Are you interested in shaping the Future of Payments in UBS?
- Are you a good communicator, keen to analyze and work with data in order to prepare the basis for decisions?
- We are looking for a Service Manager Payments completing the team in the following areas of responsibility:
- strategy definition for our services (footprint, contract management..)
- analyzing payment data retrieved from our management information system (MIS)
- design, maintain and execute controls and performance indicators for key processes
- oversight, control and documentation of machine learning and artificial intelligence models to improve payments processing efficiency and to minimize risk
- administering payment fraud governance and data quality management agenda

**Your team**
- You’ll be working in the Global Service Management Payments in Opfikon. We are responsible for defining and executing the strategy of payments services in Switzerland and WMP locations with self-clearing market access.
- In this role, we sponsor regulatory and payments efficiency initiatives, shape the payment fraud detection agenda and support industry research programs utilizing CBDC (Central Bank Digital Currency).

**Your expertise**
- ideally 3+ years of working experience in the area of payments within the financial services industry
- service management, data management and model governance skills of advantage
- open-minded towards new technologies and way of working, know-how in automation, digitalization
- outstanding organization, communication, and presentation skills (MS Office 365 apps)
- strong analytical skills in order to utilize our underlying management information systems (MIS) - experience with tools like Alteryx, Tableau, Python, SPSS of advantage
- careful when evaluating conflicting interests and able to adjust to stakeholders needs
- committed to delivering results, taking initiative on daily tasks and responsibilities
- good communication skills in German and English (verbal and in writing)

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS Business Solutions AG UBS Recruiting Vivien Delventhal Tel. +41 44 236 92 96

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.