Technical Customer Service Specialist

vor 1 Tag


Allschwil, Schweiz SKAN AG Vollzeit

Responsibilities

First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers Independent support of the customer service hotline and the mail account for customers for all pre-/after-sales enquiries Tracking tickets and workflow of tasks in the CRM system Analysing tickets before and after implementation based on service reports Processing and resolving technically complex customer complaints worldwide and interculturally Compiling solution documents from various sources in a knowledge database Close cooperation with all SKAN departments, SKAN subsidiaries and third parties Representation of Customer Services at FAT, trade fairs and other events Travelling > 25% 

Hardskills

Solid full-time professional experience in technical service and customer service Profound, practical knowledge in the organisation, maintenance and repair of machines and systems Working in GMP-regulated environments Very good knowledge of German and English

Softskills

Customer and solution-orientated way of thinking Good communication skills Stress resistance and a professional approach to complaints management Willingness and curiosity to familiarise yourself with new technologies

We offer you

An open and collegial corporate culture Room for ideas Participation in sports and leisure activities Support through further training, especially at our SKAN Academy Intensive and job-orientated induction training Short decision-making processes and flat hierarchies Open communication policy 5 weeks holiday and the possibility of additional days off

  • Allschwil, Schweiz TN Switzerland Vollzeit

    Client: SKAN AGLocation:Job Category: Customer ServiceJob Reference: 45306cba67dfJob Views: 10Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:ResponsibilitiesFirst point of contact for our customers in the Customer Service department to recognise and solve problems with and for customersIndependent support of the customer service hotline and the...


  • Allschwil, Schweiz SKAN AG Vollzeit

    Founded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Processing of customer inquiries -...


  • Allschwil, Schweiz SKAN AG Vollzeit

    Responsibilities Training consultation for customers and conducting customer training sessions at SKAN internally and on-site Support in technical training (SKAN Academy) Point of contact for customer training for sales and service Active support in conceptual development and revision of training offerings and formats for customer training ...


  • Allschwil, Schweiz TN Switzerland Vollzeit

    Mitarbeiter/in Customer Service Center, AllschwilAllschwil, SwitzerlandMöchten Sie einen wichtigen Beitrag zum Patientenwohl und medizinischen Fortschritt leisten? Sind Sie bereit, Bewährtes laufend zu verbessern und neue Ideen umzusetzen? Dann werden Sie Teil unseres kundenorientierten, motivierten und engagierten Teams mit rund 800 Mitarbeitern.Als...


  • Allschwil, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:ResponsibilitiesTraining consultation for customers and conducting customer training sessions at SKAN internally and on-siteSupport in technical training (SKAN Academy)Point of contact for customer training for sales and serviceActive support in conceptual development and revision of training offerings and formats...


  • Allschwil, Schweiz Viollier Vollzeit

    Möchten Sie einen wichtigen Beitrag zum Patientenwohl und medizinischen Fortschritt leisten? Sind Sie bereit, Bewährtes laufend zu verbessern und neue Ideen umzusetzen? Dann werden Sie Teil unseres kundenorientierten, motivierten und engagierten Teams mit rund 800 Mitarbeitern. Als innovatives Schweizer Familienunternehmen im Bereich Labormedizin setzen...


  • Allschwil, Schweiz TN Switzerland Vollzeit

    Client: Thermo Fisher ScientificLocation: [Location]Job Category: Customer ServiceJob Reference: 28a7a1510649Job Views: 10Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:To collaborate closely with other teams to enable the creation of project documentation and to ensure it proceeds in a timely and controlled manner.Generation of Production orders...


  • Allschwil, Schweiz Viollier AG Vollzeit

    Möchten Sie einen wichtigen Beitrag zum Patientenwohl und medizinischen Fortschritt leisten? Sind Sie bereit, Bewährtes laufend zu verbessern und neue Ideen umzusetzen? Dann werden Sie Teil unseres kundenorientierten, motivierten und engagierten Teams mit rund 800 Mitarbeitern.Als innovatives Schweizer Familienunternehmen im Bereich Labormedizin setzen wir...


  • Allschwil, Schweiz Thermo Fisher Scientific Vollzeit

    : To collaborate closely with other teams to enable the creation of project documentation and to ensure it proceeds in a timely and controlled manner Generation of Production orders in ERP system (GPM) and associated documents Generation of Label Print orders in ERP system (Clinical Labelling system) and associated documents Participate in...


  • Allschwil, Schweiz Thermo Fisher Scientific Vollzeit

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories,...


  • Allschwil, Schweiz Thermo Fisher Scientific Vollzeit

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThermo Fisher Scientific Inc. is the global leader in science services, with $40 billion in yearly revenue. Our goal is to help customers improve global health, cleanliness, and safety. We assist customers in various areas, including life sciences research, analytical...


  • Allschwil, Schweiz Basilea Pharmaceutica International Vollzeit

    **We are looking for...**: ....a highly motivated Procurement Manager Supply Chain & Technical Operation for our Finance department. **Your tasks**: - Manage sourcing activities with a focus on the category Supply Chain ranging from development to commercial pharmaceutical products - Responsible for Strategic Procurement and Vendor Relationship...


  • Allschwil, Schweiz Thermo Fisher Scientific Vollzeit

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories,...


  • Allschwil, Schweiz ThermoFisher Vollzeit

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionKey Responsibilities:Independently manages a client portfolio of moderate to strategic or complex projectsLeads the delivery of all technical and service aspects of projects and studies for clients, looking for opportunities to create better efficiencies or creative problem solving...


  • Allschwil, Schweiz TN Switzerland Vollzeit

    Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions, and an effective service organization have made SKAN a market leader and a key partner to industry and research laboratories.At SKAN, healthy growth is important to us. We are always looking...


  • Allschwil, Schweiz Thermo Fisher Scientific Vollzeit

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office As part of the team at Thermo Fisher Scientific, the important work with a real-world impact is performed. As an Associate Project Manager Comparator, you will play a crucial role in helping customers find cures for cancer, protecting the environment, and ensuring the safety of our...


  • Allschwil, Schweiz SKAN AG Vollzeit

    Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. At SKAN, healthy growth is important to us. We are always...


  • Allschwil, Schweiz ThermoFisher Vollzeit

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition: Senior Enterprise Project Manager, Global Client Management Reports To: Global Client Management Team LeaderLocation: Varies – Remote Track: Professional Job Family: Client Services Project Management Relocation (if applicable): NoEffective Date: November 2024Discover...


  • Allschwil, Schweiz TN Switzerland Vollzeit

    Client: Thermo Fisher ScientificLocation:Job Category: Customer ServiceJob Reference: f4831cc63c4dJob Views: 12Posted: 22.01.2025Expiry Date: 08.03.2025Job Description:Lead smaller, less complex portfolio of projects or support a more experienced Project Manager with strategic accountsPartner with clients to finalize study specifications and drive study set...


  • Allschwil, Schweiz SKAN Vollzeit

    Select how often (in days) to receive an alert:Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions, and an effective service organization have made SKAN a market leader and a key partner to industry and research laboratories.At SKAN, healthy...