Technical Customer Service Specialist
vor 1 Tag
Responsibilities
First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers Independent support of the customer service hotline and the mail account for customers for all pre-/after-sales enquiries Tracking tickets and workflow of tasks in the CRM system Analysing tickets before and after implementation based on service reports Processing and resolving technically complex customer complaints worldwide and interculturally Compiling solution documents from various sources in a knowledge database Close cooperation with all SKAN departments, SKAN subsidiaries and third parties Representation of Customer Services at FAT, trade fairs and other events Travelling > 25%Hardskills
Solid full-time professional experience in technical service and customer service Profound, practical knowledge in the organisation, maintenance and repair of machines and systems Working in GMP-regulated environments Very good knowledge of German and EnglishSoftskills
Customer and solution-orientated way of thinking Good communication skills Stress resistance and a professional approach to complaints management Willingness and curiosity to familiarise yourself with new technologiesWe offer you
An open and collegial corporate culture Room for ideas Participation in sports and leisure activities Support through further training, especially at our SKAN Academy Intensive and job-orientated induction training Short decision-making processes and flat hierarchies Open communication policy 5 weeks holiday and the possibility of additional days off-
Technical Customer Service Specialist
vor 1 Tag
Allschwil, Schweiz TN Switzerland VollzeitClient: SKAN AGLocation:Job Category: Customer ServiceJob Reference: 45306cba67dfJob Views: 10Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:ResponsibilitiesFirst point of contact for our customers in the Customer Service department to recognise and solve problems with and for customersIndependent support of the customer service hotline and the...
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Customer Service Agent 80-100%
vor 2 Wochen
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, **SKAN** is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. **Responsibilities**: - Processing of customer inquiries -...
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Technical Instructor
vor 1 Tag
Allschwil, Schweiz SKAN AG VollzeitResponsibilities Training consultation for customers and conducting customer training sessions at SKAN internally and on-site Support in technical training (SKAN Academy) Point of contact for customer training for sales and service Active support in conceptual development and revision of training offerings and formats for customer training ...
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Mitarbeiter/in Customer Service Center
Vor 2 Tagen
Allschwil, Schweiz TN Switzerland VollzeitMitarbeiter/in Customer Service Center, AllschwilAllschwil, SwitzerlandMöchten Sie einen wichtigen Beitrag zum Patientenwohl und medizinischen Fortschritt leisten? Sind Sie bereit, Bewährtes laufend zu verbessern und neue Ideen umzusetzen? Dann werden Sie Teil unseres kundenorientierten, motivierten und engagierten Teams mit rund 800 Mitarbeitern.Als...
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Technical Instructor, Allschwil
vor 1 Tag
Allschwil, Schweiz TN Switzerland VollzeitSocial network you want to login/join with:ResponsibilitiesTraining consultation for customers and conducting customer training sessions at SKAN internally and on-siteSupport in technical training (SKAN Academy)Point of contact for customer training for sales and serviceActive support in conceptual development and revision of training offerings and formats...
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Mitarbeiter/in Customer Service Center
vor 1 Tag
Allschwil, Schweiz Viollier VollzeitMöchten Sie einen wichtigen Beitrag zum Patientenwohl und medizinischen Fortschritt leisten? Sind Sie bereit, Bewährtes laufend zu verbessern und neue Ideen umzusetzen? Dann werden Sie Teil unseres kundenorientierten, motivierten und engagierten Teams mit rund 800 Mitarbeitern. Als innovatives Schweizer Familienunternehmen im Bereich Labormedizin setzen...
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Client Services Project Manager I
vor 1 Tag
Allschwil, Schweiz TN Switzerland VollzeitClient: Thermo Fisher ScientificLocation: [Location]Job Category: Customer ServiceJob Reference: 28a7a1510649Job Views: 10Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:To collaborate closely with other teams to enable the creation of project documentation and to ensure it proceeds in a timely and controlled manner.Generation of Production orders...
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Mitarbeiter/-in Customer Service Center
Vor 4 Tagen
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Client Services Project Manager I
vor 1 Tag
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit: To collaborate closely with other teams to enable the creation of project documentation and to ensure it proceeds in a timely and controlled manner Generation of Production orders in ERP system (GPM) and associated documents Generation of Label Print orders in ERP system (Clinical Labelling system) and associated documents Participate in...
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Client Services Project Manager I
Vor 3 Tagen
Allschwil, Schweiz Thermo Fisher Scientific VollzeitThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories,...
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Senior Manager Client Services
Vor 5 Tagen
Allschwil, Schweiz Thermo Fisher Scientific VollzeitWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThermo Fisher Scientific Inc. is the global leader in science services, with $40 billion in yearly revenue. Our goal is to help customers improve global health, cleanliness, and safety. We assist customers in various areas, including life sciences research, analytical...
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Procurement Manager Supply Chain
Vor 5 Tagen
Allschwil, Schweiz Basilea Pharmaceutica International Vollzeit**We are looking for...**: ....a highly motivated Procurement Manager Supply Chain & Technical Operation for our Finance department. **Your tasks**: - Manage sourcing activities with a focus on the category Supply Chain ranging from development to commercial pharmaceutical products - Responsible for Strategic Procurement and Vendor Relationship...
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Client Services Project Manager Ii
Vor 5 Tagen
Allschwil, Schweiz Thermo Fisher Scientific VollzeitThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories,...
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Client Services Project Manager III
Vor 3 Tagen
Allschwil, Schweiz ThermoFisher VollzeitWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionKey Responsibilities:Independently manages a client portfolio of moderate to strategic or complex projectsLeads the delivery of all technical and service aspects of projects and studies for clients, looking for opportunities to create better efficiencies or creative problem solving...
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Field Engineer Service
Vor 2 Tagen
Allschwil, Schweiz TN Switzerland VollzeitFounded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions, and an effective service organization have made SKAN a market leader and a key partner to industry and research laboratories.At SKAN, healthy growth is important to us. We are always looking...
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Client Services Project Manager Ii
Vor 4 Tagen
Allschwil, Schweiz Thermo Fisher Scientific Vollzeit**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office As part of the team at Thermo Fisher Scientific, the important work with a real-world impact is performed. As an Associate Project Manager Comparator, you will play a crucial role in helping customers find cures for cancer, protecting the environment, and ensuring the safety of our...
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Field Engineer Service
vor 1 Tag
Allschwil, Schweiz SKAN AG VollzeitFounded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories. At SKAN, healthy growth is important to us. We are always...
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Sr Client Services Project Manager
Vor 3 Tagen
Allschwil, Schweiz ThermoFisher VollzeitWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition: Senior Enterprise Project Manager, Global Client Management Reports To: Global Client Management Team LeaderLocation: Varies – Remote Track: Professional Job Family: Client Services Project Management Relocation (if applicable): NoEffective Date: November 2024Discover...
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Client Services Project Manager II, Allschwil
Vor 2 Tagen
Allschwil, Schweiz TN Switzerland VollzeitClient: Thermo Fisher ScientificLocation:Job Category: Customer ServiceJob Reference: f4831cc63c4dJob Views: 12Posted: 22.01.2025Expiry Date: 08.03.2025Job Description:Lead smaller, less complex portfolio of projects or support a more experienced Project Manager with strategic accountsPartner with clients to finalize study specifications and drive study set...
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Field Engineer Service
Vor 5 Tagen
Allschwil, Schweiz SKAN VollzeitSelect how often (in days) to receive an alert:Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions, and an effective service organization have made SKAN a market leader and a key partner to industry and research laboratories.At SKAN, healthy...