Client Services Project Manager Ii
vor 2 Wochen
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**Currently, we are looking for Comparator Project Manager.**
**Responsibilities**:
- Provide client consultative support and be responsible for the overall coordination and communication of projects for the sourcing of Comparator products.
- Act as the primary point of contact for clients, providing timely and accurate communication and information for all relevant activities related to comparator projects, both internal and external ensuring that the products are ready for the start of the study or as required by the customer.
- Liaises with Comparator Sourcing Specialists and Supply Chain coordination team members to ensure services are delivered on time and to customers’ and Fisher’s Clinical Services’ quality standards.
- Supports global customers of various sizes and complexity ranging from new key accounts to customers with a complex profile seeking assistance.
- Engages with the internal client requestor at the time of the request to understand the project scope and constraints gathering key project attributes in internal systems.
- Organizes internal kick-off meetings, and ensures proper handover to the sourcing team.
- Evaluate with guidance from more experienced team members, if required, the alternatives provided by the colleagues, select the suitable solution for the customer - based on benchmark data from the official database, blending experienced knowledge of customer and Comparator business needs - and prepare a quote for our clients.
- Follows up regularly with internal requestor or customer until the final decision is made and updates the internal database as per the requirement.
- Manages handover of accurate documentation of the confirmed project to the Supply chain team and QA.
- Engages the QA team for any identified challenges.
- Maintains and shares an overview of ongoing projects with customers through the action/project tracker, and leverages SharePoint, or similar approved platforms.
- Acts as a knowledge holder of Thermo Fisher Scientific, Clinical Trial Division, Fish Clinical Services, customer and Suppliers' T&C and policies
**What we offer**:
You can expect a varied job in a dynamic and international environment. A culture in which you live integrity, intensity, involvement and innovation. A well-founded induction and task-specific training are a matter of course for us. You yourself resolve your future in our company - make your contribution to joint success
When your part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals
As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.
**Interested?
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