Manager, Client Services Projects
vor 19 Stunden
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
When you’re part of Thermo Fisher Scientific, you’ll do meaningful work, and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.
Fisher Clinical Services GmbH is a subsidiary of Thermo Fisher Scientific Inc., with over 750 employees in Switzerland. The company is a market leader in Clinical Supply Chain Management Services, clinical trial material manufacturing, and logistics for patients worldwide. For more information about our location in Allschwil near Basel, please visit our website: www.fisherclinicalservices.com.
How Will You Make an Impact?
The Team Leader has leadership responsibilities and is accountable for the actions of the project managers and project support associates. They work closely with the project management team to ensure timely delivery of clinical supplies projects. They establish and implement appropriate processes to support efficiency enhancements. While team leaders will not have day-to-day project management accountability for a project(s), they will have portfolio oversight of their team’s client base to ensure client expectations are being met and the business is delivering consistently across clients.
Your Responsibilities:
- Develops, mentors, and performs annual reviews for Project Managers, Associate Project Managers, and Project Support Associates. Develops Performance Improvement Plans when vital.
- Establishes goals for direct reports in accordance with company initiatives and vision.
- Owns the portfolio of projects and clients handled by the project management team and is responsible for the accurate and consistent execution of customer projects for own assigned customers as well as all new customers.
- Provides support for customer issues related to studies for which PMs and APMs are responsible when those parties resolve issues must be called out.
- Identifies, develops, and implements process improvements to improve overall efficiency and productivity of the project management team.
- Handles all personnel issues, timecard maintenance, PMDs, and job descriptions as required for support associate(s).
- Participates in sales and marketing activities such as customer and/or study kickoffs, teleconferences, customer visits, audits, estimates, and quotations with Sales and other FCS personnel.
- Initiates the involvement of appropriate departments and maintains continuous communication with those departments.
- Provides training, including system training and SOP training on a regular basis.
- Applies Good Manufacturing Principles in all areas of responsibility.
- Demonstrates and promotes the company vision.
Your Qualifications:
- Requires accredited college, university, or recognized professional degree, preferably in a health-related field.
- 5+ years experience supporting project management teams.
- Prefer certification in Project Management by a recognized institution in project management.
- 2+ years management experience.
- Requires previous work experience in the Healthcare field.
- Requires in-depth understanding of clinical trials and other business services.
- Requires understanding and proficient use of SOPs required by company quality standards.
- Requires good knowledge of company functions globally and a deep understanding of the relationships and processes integration among departments within the business.
- Requires excellent organizational, planning, verbal, written, and numerical skills to analyze and define solutions and handle multiple tasks to meet strict deadlines.
- Requires strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.
- Requires strong customer leadership skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
- Requires experience with both detail execution and strategic orientation.
- Fluent in English; German is a plus.
We offer competitive remuneration, an annual incentive plan bonus, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
Our mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.
Apply today http://jobs.thermofisher.com
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