Client Services Project Manager I
vor 7 Stunden
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
The Project Support Administration (PSA) position is part of the Comparator Client Services Team.
As an PSA, you play a valuable role in managing independently the entire range of administrative tasks of a client portfolio assigned to you as per the job responsibilities. Key to success in this role is the ability to independently interact with the internal stakeholders. Working closely together with the client facing Project Manager, the Sourcing Specialists & the Supply Chain Coordination Team members, you ensure that the services are delivered on time and to customer's and Fisher's quality standards.
You act as point of contact for internal customers, supporting the client facing Project Manager to select the appropriate sourcing strategy based on customers constraints, providing timely and accurate communication and information for all relevant activities related to comparator projects, internally. This is in order to ensure that the products are ready for the start of the clinical trial study or as required by the customer.
**Responsibilities**:
- Engage with internal customer/ client facing PM at time of request to understand project scope and customer constraints. Capture those elements in internal systems (SFDC) and ensure proper handover to Sourcing Team for processing
- Evaluate the alternatives provided by sourcing team, support the client facing PM by pre-selecting and proposing the most suitable solution (using also benchmark with official databases) and prepare quote for customer.
- Follow up closely with internal requestor (client facing PM) until final decision is made and update internal databases as per requirement.
- Prepare/Collect documentation to enable handover of confirmed project to Supply Chain Coordination team. Follow up internally with Supply Chain Coordination team and QA team to ensure proper update to customer regarding project advancement and completion
- Timely preparation of reports and other information required by customers and internal stakeholders is also required.
- Support client facing PM with preparation of Customer meetings
- Active support for the preparation of these meetings, inclusive generation of KPI and power point presentation on the key relevant points to discuss
- Deputy function for other client facing Associate Project Managers/Project Managers on ad hoc basis from internal communication
- and Admin support perspective
- Ensure knowledge of TMO, BSD, FCS, customer and Suppliers T&C, policies and likes
- The above responsibilities should be managed by displaying the following behaviors/skills:
- Displays professional behaviors to handle conflict, resistance, and pressure
- Seeks support from management to solve conflicting situations
- Communicates orally and in written to internal customers in a clear message
- Puts customer service best practice into action and knows how to prioritize tasks
- Interacts within department and organizational structures to drive results
- Execute plans to achieve goals
- Understands clinical development, clinical trial stakeholders and ThermoFisher Scientific role in this landscape
- Understands concepts and processes around comparator sourcing and can clearly outline customer needs
- Understands and applies quality principles as per SOP
- Understands concepts and applies good business practices
- Supports client facing Project Manager to identify criteria for sourcing strategy and key information to position an offer with best outcome
- Being an ambassador for our company culture and mission by demonstrating our key values
**What we offer**:
You can expect a multifaceted job in a dynamic and international environment. A culture in which you live integrity, intensity, involvement and innovation. A well-founded induction and task-specific training are a matter of course for us. You yourself resolve your future in our company - make your contribution to joint success
When your part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported
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