Client Services Project Manager II, Allschwil
vor 10 Stunden
Client: Thermo Fisher Scientific
Location:
Job Category: Customer Service
Job Reference: f4831cc63c4d
Job Views: 12
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:- Lead smaller, less complex portfolio of projects or support a more experienced Project Manager with strategic accounts
- Partner with clients to finalize study specifications and drive study set up and maintenance of filing systems and maintains accurate records for all work undertaken, working with quality management systems
- Ensure all business activities come together in a timely manner to meet the customer and study requirements
- Coordinate and communicate all relevant activities, both internal and external to ensure all services and products are ready for the start of the study or as required by the customer
- Use appropriate project planning tools to track achievements and critical path activities
- Collaborate with the Master Production Scheduler to optimize production of clinical supplies balancing the customer requirements with the best use of available capacity
- Support the creation of batch documentation and operational documents, inclusive of billing package review; also provides support and assistance to the PM on financial planning and quote forecasting processes
- Monitor project activities, establish customer-approved job specifications
As Shown By:
- Project Management
- Leads several small/medium projects; may handle more complex projects with mentorship as needed from senior team members
- Structures project(s) in line with client strategy, inclusive of identifying needs, defining resource requirements, tracking performance and prioritizing improvement opportunities.
- Proactively diagnoses project challenges, developing solutions and/or overcoming undesirable situations with minimal support.
- Effectively defines and handles budgets and revisions to reflect scope changes and established commitments.
- Understands customer contract terms & conditions.
Technical Knowledge
- Independently leverages and interprets data to ensure successful project results and customer happiness.
- Leads projects efficiently and maintains accountability for individual and team outcomes.
Project Management Leadership
- Seeks mentorship and guidance to drive personal development and further strengthen project management skills.
- Ensures that all communications are clear, focused, and based on a comprehension of needs using the most appropriate medium.
- Partners with teams to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
- Accountable for project results, furthers respect from team members, and ensures agreement on the overall vision.
Key Requirements:
- Bachelor's degree or equivalent experience
- Confirmed experience in project management or client-facing roles
- Experience in the pharma environment preferred but not required
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