Customer Experience Strategist

vor 17 Stunden


Zürich, Zürich, Schweiz FELFEL Vollzeit
About the Role

We are seeking a highly skilled Customer Service Lead to join our team at FELFEL. As a key member of our organization, you will be responsible for leading and motivating a team of Customer Service Managers to meet and exceed performance targets.

Key Responsibilities
  • Team Leadership and Development: Guide a team of Customer Service Managers to achieve exceptional results and foster a positive work environment.
  • Mentorship: Provide coaching and professional development opportunities to team members to enhance their skills and career growth.
  • Performance Management: Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to team members.
  • Cross-Functional Collaboration: Work closely with other departments to align customer service strategies with overall business objectives.
Requirements
  • 5+ years of Customer Support experience and at least 2 years of experience leading a team.
  • Excellent verbal and written communication skills in English, German, and French, with additional languages being an asset.
  • Proficiency with customer service software, CRM systems, and analytical tools.
  • Advanced troubleshooting and problem-solving abilities.
  • Strong leadership and communication skills.
  • Analytical thinking and a strong process-oriented mindset.
About Us

FELFEL is a Swiss company that helps employers become masters at hospitality. We provide smart fridges and delicious barista coffee to enable companies to offer their employees high-quality food and drinks throughout the day.



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