Chief Retail Experience Director

vor 17 Stunden


Zürich, Zürich, Schweiz Gi Group SA Vollzeit
Job Overview:

Gi Group SA is seeking an experienced retail professional to fill the role of Chief Retail Experience Director. As a key member of our team, you will be responsible for overseeing all aspects of our flagship store in Zürich.

Responsibilities:

- Leadership & Team Management: Lead a team of Sales Associates, develop their skills, drive sales performance, and ensure exceptional customer service and store presentation.
- Sales & Profitability: Analyze sales data, track key sales metrics, and achieve sales targets while maintaining operational efficiency.
- Operational Excellence: Manage inventory, orders, and store maintenance to prevent losses and ensure safety at all times.
- Customer Service: Resolve complaints, use feedback to improve services, and maintain high standards in store presentation.
- Event Planning: Coordinate events to drive traffic and sales, work closely with marketing and other departments to implement successful strategies.
- Industry Awareness: Stay informed about watch industry trends and innovations, and implement new practices to maintain competitiveness.

Requirements:

- Proven senior retail management experience
- Demonstrated leadership and team management skills
- Strong track record in driving sales and achieving targets
- Experience in store operations, inventory management, and customer service
- Exceptional customer service commitment and sales skills
- Strong organizational, problem-solving, and decision-making abilities
- Excellent communication and interpersonal skills
- Proficiency in retail management software, POS systems, and Microsoft Office Suite

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