Front Desk Service Ambassador

Vor 4 Tagen


Basel, Basel-Stadt, Schweiz Viking Vollzeit

Role Overview

  • As a valued member of the Viking Hotel Administration team, you will provide exceptional front-desk service to guests on our ocean vessels, ensuring their satisfaction and promoting shore excursions.
  • You will report to Senior Receptionist, Guest Services Manager, Shore Excursions Manager, and Associate General Manager.

Responsibilities

  • Resolve guest concerns at the Explorers Desk according to Viking's STAR Service Standards.
  • Inventory lost and found items, prepare the berthing list, guest list, cocktail invitations, gift orders, and special orders from ship's management.
  • Process all guests at embarkation/registration, collecting passports and documents, and maintain a working cash float.
  • Assist with tour dispatch and execution, escorting guests on shore excursions to ensure high-quality tours and product knowledge.
  • Become knowledgeable about itinerary-related ports of call, shore excursions, and shipboard activities.
  • Concierge duties include booking restaurants and activities onboard and ashore.

Benefits and Career Growth

  • Paid training program in premium hospitality services.
  • On-the-job coaching to advance rapidly.
  • Lifelong network of hospitality professionals.
  • Internal transfer opportunities to River, Ocean, and Expedition ships.
  • Free lodging, meals, Wi-Fi, uniforms, and laundry.
  • Crew-only deck and recreational spaces.
  • Access to the guest fitness center.
  • Referral program, loyalty bonuses, and tax-free salary.


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Viking is seeking an exceptional Guest Service Agent to join our Front Office team on our River vessels. As a key member of our team, you will provide guests with friendly, personalized front-desk service, including concierge services, 24 hours a day.River Guest Services Agent Key Responsibilities:Serve as the main information center for all guests and...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    About VikingViking is a leading provider of small ship travel experiences, operating on rivers, oceans, and lakes worldwide. Our commitment to excellence and customer satisfaction has earned us a reputation as the world's #1 small ship travel company.Job OverviewAs a Guest Services Agent on the Viking Mississippi, you will play a vital role in delivering...


  • Basel, Basel-Stadt, Schweiz ONE Agency | IT Recruitment Experts Vollzeit

    Job Title: IT Service Desk SupporterONE Agency | IT Recruitment Experts is seeking a highly skilled and motivated IT Service Desk Supporter to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and internal teams.About the Role:Provide first-level technical support to...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Viking Cruises is seeking a highly organized and service-oriented Receptionist to join our team in Basel, Switzerland. As a key member of our Front Office team, you will be responsible for ensuring a smooth and friendly experience for our international visitors, guests, and partners.The ideal candidate will have a minimum of 2 years of professional...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Viking is seeking a highly organized and service-oriented Receptionist to join our team in Basel, Switzerland. As a key member of our Front Office team, you will be responsible for ensuring a smooth and friendly experience for our international visitors, guests, and partners.Key Responsibilities:Supervise the entire front office area, ensuring a clean and...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    About the Role:The Front Office Coordinator is responsible for ensuring the smooth and friendly management of the Front Office, meeting the full satisfaction of our international visitors, guests, and partners. This role involves managing all public rooms and supporting the Executive Management with administrative duties in accordance with Viking Cruises...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    At Viking, we are seeking a highly organized and service-oriented Receptionist to join our team in Basel, Switzerland. As a key member of our Front Office team, you will be responsible for ensuring a smooth and friendly experience for our international visitors, guests, and partners.Key Responsibilities:Supervise the entire front office areaGreet and welcome...


  • Basel, Basel-Stadt, Schweiz Rhenus Alpina AG Vollzeit

    Überblick über die AufgabenAls IT-Supporter bei Rhenus Alpina AG bist du für die Bereitstellung von IT-Service-Desk-Funktionen verantwortlich. Dazu gehören die Entgegennahme von Störungsmeldungen, Fragen und Änderungswünschen unserer gruppeninternen Mitarbeitenden via Telefon, E-Mail oder Ticketsystem. Du unterstützt unsere Mitarbeiter bei Soft- und...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Job SummaryThe Guest Service Agent is part of the Front Office team on our River vessels, responsible for providing friendly, personalized front-desk service to our guests, including concierge services, 24 hours a day.Main Responsibilities Serve as the main information center for all guests and handle on-board sales transactions Operate phone switchboard,...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    About Viking Cruise LineViking Cruise Line is a leading provider of luxury cruises, offering unique experiences to guests around the world. As a Guest Services Representative, you will play a key role in delivering exceptional service to our guests.Job OverviewAs a Guest Services Representative, you will be responsible for providing friendly, personalized...

  • Guest Services Manager

    vor 2 Wochen


    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Viking is seeking a highly skilled Guest Services Manager to join our team. As a key member of our shore-based operations, you will be responsible for ensuring the efficient and effective operation of all guest service-related matters, in accordance with Viking's STAR Service Standards.The ideal candidate will have a minimum of 2-3 years of experience in a...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Job Description: Guest Services ManagerViking Cruises is seeking a highly skilled Guest Services Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring the efficient and effective operation of all guest service-related matters.Key Responsibilities:Manage the Explorers Desk Team to ensure guest satisfaction is...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Guest Service AgentViking is seeking a highly skilled and experienced Guest Service Agent to join our Front Office team on our River vessels. As a key member of our team, you will provide exceptional customer service to our guests, ensuring a seamless and memorable experience.Responsibilities:Provide 24-hour front-desk service, including concierge services...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Guest Service Agent to join our Front Office team on our River vessels. As a key member of our team, you will provide exceptional customer service to our guests, ensuring their experience on board is nothing short of exceptional.Key ResponsibilitiesProvide friendly and personalized front-desk...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Guest Service Agent Role OverviewAt Viking, we're committed to delivering exceptional guest experiences, and our Guest Service Agents play a vital role in making that happen.Key ResponsibilitiesServe as the main point of contact for guests, providing personalized front-desk service and concierge services 24 hours a dayOperate the phone switchboard, cashless...

  • Front Desk Coordinator

    vor 4 Wochen


    Basel, Basel-Stadt, Schweiz CBRE GWS GmbH Vollzeit

    Job Title: ReceptionistCBRE Global Workplace Solutions is a leading provider of integrated facility management services. We are seeking a highly organized and communicative Receptionist to join our team in Basel, Switzerland.Responsibilities:Manage the reception area, ensuring a welcoming environment for guests and employees.Coordinate access management,...

  • Front Desk Coordinator

    vor 3 Wochen


    Basel, Basel-Stadt, Schweiz CBRE GWS GmbH Vollzeit

    {"h1": "Receptionist Position at CBRE GWS GmbH", "p": "We are seeking a skilled Receptionist to join our team at CBRE GWS GmbH in Basel. As a key member of our facility management organization, you will be responsible for providing exceptional customer service and administrative support to our clients and employees. Responsibilities: * Greet and receive...

  • Front Desk Coordinator

    vor 4 Wochen


    Basel, Basel-Stadt, Schweiz CBRE GWS GmbH Vollzeit

    Job Title: ReceptionistCBRE Global Workplace Solutions is a leading provider of integrated facility management services. We are seeking a highly organized and detail-oriented Receptionist to join our team in Basel, Switzerland.Key Responsibilities:Provide exceptional customer service to guests and external company employees, including access management and...

  • Guest Services Manager

    vor 3 Wochen


    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Viking Cruises: Guest Services ManagerViking Cruises is a leading small ship travel company that offers destination-focused river, ocean, and expedition voyages on all seven continents. As a Guest Services Manager, you will be responsible for ensuring the efficient and effective operation of all guest service-related matters, in accordance with Viking's STAR...


  • Basel, Basel-Stadt, Schweiz Viking Vollzeit

    About VikingViking is the world's leading small ship travel company, operating on rivers, oceans, and lakes around the globe. Founded in 1997, we have established ourselves as a premium hospitality provider, offering unparalleled experiences to our guests.Role OverviewAs a Guest Services Agent on our Mississippi River cruise, you will be responsible for...