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River Services Manager

vor 1 Monat


Basel, Basel-Stadt, Schweiz Viking Vollzeit
About the Role

We are seeking a highly skilled Guest Service Agent to join our team on our River vessels.

Job Summary

The Guest Service Agent will provide guests with friendly, personalized front-desk service, including concierge services, 24 hours a day. This includes maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks.

Responsibilities
  • Serve as the main information center for all guests and handle on-board sales transactions
  • Operate phone switchboard, cashless system, and safety system
  • Provide 24-hour concierge services and ensure smooth check-in and check-out procedures
  • Maintain the guest infotainment system and update the logbook daily
  • Handle guest complaints promptly and assist with medical disembarkations
  • Coordinate and confirm guests' departure arrangements, organize guest documents, and assist with shore excursions
Requirements

To be successful in this role, you will need:

  • A high school diploma required, degree with hospitality focus preferred
  • Minimum 2 years experience in an upscale cruise line or comparable hotel in a similar position
  • Must maintain confidentiality and discretion
  • Extensive walking and standing required
  • Fluent in English, with excellent oral & written communication skills, second language as per itinerary is an advantage
About Viking

Viking is the world's #1 small ship travel company - with a growing fleet of more than 80 river ships and seven ocean vessels sailing over 100 itineraries around the world. In 2022, Viking expanded its award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations.

What We Offer

As a Guest Service Agent with Viking, you will enjoy a competitive salary of approximately $45,000 USD per year, depending on location and experience. Additionally, you will receive:

  • Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
  • Crew cabins with only 2 berths (you will have one roommate)
  • Travel to/from the ship provided by Viking
  • Dedicated crew areas and activities
  • Sundeck area for crew use
  • Paid vacation
  • Referral program
  • Loyalty bonuses
  • No immediate tax deduction – potential for tax-free salary, depending on nationality