Mississippi River Hospitality Professional

vor 2 Wochen


Basel, Basel-Stadt, Schweiz Viking Vollzeit
About Viking

Viking is the world's #1 small ship travel company, operating on rivers, oceans, and lakes around the world. Founded in 1997, the company has established a reputation for providing exceptional service and unforgettable experiences.



Role Overview

As a Guest Services Host for Viking Cruises, you will provide friendly, personalized front-desk service to our guests. Your primary responsibility will be to ensure that every guest feels welcome and supported during their time on board.



Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Process onboard sales transactions and operate the phone switchboard, cashless system, and safety system.
  • Ensure smooth operation of the guest infotainment system.
  • Plan and execute embarkation, disembarkation, and check-in/out procedures.
  • Maintain daily logbooks and guest manifests, handle guest complaints, and prepare guest lists and invitations.
  • Coordinate guest travel arrangements and assist with shore excursions while providing excellent customer service to internal and external customers.


Requirements

  • 2+ years' experience in the Front Office department or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage.
  • High school diploma required, and degree with hospitality focus preferred.
  • Physically fit and in good health; extensive walking required and ability to stand on feet for long periods of time.
  • Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards.
  • U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations.
  • Ability to satisfactorily pass a pre-employment drug test.


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