Delivery Excellence Lead

Vor 7 Tagen

Basel, Basel-Stadt, Schweiz NTT DATA Services Vollzeit
About the Role

We are seeking a highly experienced Client Delivery Executive to lead our Healthcare Solutions team in EMEA. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of our services to our clients in the Healthcare and Life Sciences sector.

Key Responsibilities
  • Overall delivery accountability for a major client in the Healthcare/Life Sciences area
  • Responsible for leading/coordinating a team of Client Delivery Executives who drive overall client satisfaction, contracted delivery excellence and POS or better financial performance for a BU, 'as sold' financial, SLA, contractual performance for one of our large HCLS clients
  • Protects current revenue and ensures continued business growth by avoiding competitive renewals and cultivating growth opportunities
  • Identifies and assists in closing growth opportunities in the account
  • Negotiates contracts that are executable and able to deliver SLAs and 'as sold' financial performance
  • Provides strategic direction oversight for all aspects of delivery in the account
  • Partners with account Client Executives, their leaders and practice Delivery Managers and their leaders to ensure services meet/exceed contractual commitments
  • Coaches and develops talent to achieve growth, profit, NPS and contractual performance goals
  • Senior leadership standard requirements for communication, leadership, relationship building, P&L, problem solving, etc.
  • Recognized as an influential and strategic delivery leader by the client and within NTT DATA.
  • Ensures service delivery leadership, performance, governance, and reference-ability is provided across the portfolio
Requirements
  • Multiple years of relevant experience in Service delivery management/as Client Delivery Executive (or similar role)
  • Several years of experience in client management
  • Ability to lead and influence across large, cross-functional, and global teams
  • Experience in project and program management
  • Prior experience in the Healthcare/Life Sciences area
  • Advanced experience with project and program financial management, budgeting, cost management
  • Knowledge in the SAP and Data/Data Migration space
  • Experience defining and negotiating contract terms
  • Ability to communicate clearly and present to senior leadership
Travel and Benefits

In this position, you will be required to be on site in Switzerland (Basel region) approx. 2 days/week.

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

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