Client Delivery Executive

vor 2 Monaten

Basel, Basel-Stadt, Schweiz NTT DATA Vollzeit

Job Overview

NTT DATA is seeking a seasoned Client Delivery Executive to lead our Healthcare Solutions team in EMEA. As a key member of our delivery team, you will be responsible for driving overall client satisfaction, contracted delivery excellence, and financial performance for one of our major Healthcare/Life Sciences clients.

Key Responsibilities

  • Lead a team of Client Delivery Executives to ensure delivery excellence and client satisfaction.
  • Develop and execute strategies to protect current revenue and drive business growth.
  • Negotiate contracts that meet/exceed client expectations and contractual commitments.
  • Provide strategic direction and oversight for all aspects of delivery in the account.
  • Partner with account Client Executives and practice Delivery Managers to ensure services meet/exceed contractual commitments.
  • Coach and develop talent to achieve growth, profit, NPS, and contractual performance goals.
  • Ensure service delivery leadership, performance, governance, and reference-ability across the portfolio.

Requirements

  • Multiple years of experience in Service delivery management/as Client Delivery Executive (or similar role).
  • Several years of experience in client management.
  • Ability to lead and influence across large, cross-functional, and global teams.
  • Experience in project and program management.
  • Prior experience in the Healthcare/Life Sciences area.
  • Advanced experience with project and program financial management, budgeting, cost management.
  • Knowledge in the SAP and Data/Data Migration space.
  • Experience defining and negotiating contract terms.
  • Ability to communicate clearly and present to senior leadership.

Travel and Benefits

In this position, you will be required to be on site in Switzerland (Basel region) approximately 2 days a week. Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

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