Senior Client Delivery Manager

vor 2 Monaten

Basel, Basel-Stadt, Schweiz NTT DATA Vollzeit

Job Description

Req ID: 273060

Competitive salary | EMEA | remote + travel to Switzerland (Basel region)

Job Summary

NTT DATA Services is seeking a seasoned Client Delivery Executive to lead our growing team in EMEA. As a key member of our organization, you will be responsible for delivering exceptional results and driving business growth.

Key Responsibilities

  • Overall delivery accountability for a major client in the Healthcare/Life Sciences area, ensuring contracted delivery excellence and POS or better financial performance.
  • Lead and coordinate a team of Client Delivery Executives to drive overall client satisfaction and contractual performance for a BU.
  • Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities.
  • Identify and assist in closing growth opportunities in the account.
  • Negotiate contracts that are executable and able to deliver SLAs and 'as sold' financial performance.
  • Provide strategic direction oversight for all aspects of delivery in the account.
  • Partner with account Client Executives, their leaders, and practice Delivery Managers and their leaders to ensure services meet/exceed contractual commitments.
  • Coach and develop talent to achieve growth, profit, NPS, and contractual performance goals.
  • Meet senior leadership standards for communication, leadership, relationship building, P&L, problem-solving, etc.
  • Be recognized as an influential and strategic delivery leader by the client and within NTT DATA.
  • Ensure service delivery leadership, performance, governance, and reference-ability is provided across the portfolio.

Requirements

  • Multiple years of relevant experience in Service delivery management/as Client Delivery Executive (or similar role).
  • Several years of experience in client management.
  • Ability to lead and influence across large, cross-functional, and global teams.
  • Experience in project and program management.
  • Prior experience in the Healthcare/Life Sciences area.
  • Advanced experience with project and program financial management, budgeting, cost management.
  • Knowledge in the SAP and Data/Data Migration space.
  • Experience defining and negotiating contract terms.
  • Ability to communicate clearly and present to senior leadership.

Travel

In this position, you will be required to be on site in Switzerland (Basel region) approximately 2 days/week.

Benefits

Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

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