Digital Process Innovator
vor 1 Woche
About Concordia
We are a forward-thinking organization that values innovation and excellence in all aspects of our business. As a Business Transformation Specialist, you will play a crucial role in shaping our digital future and driving business growth.
Key Responsibilities
- Contribute your digital native skills to our strategic digitalization projects, driving our future forward with your expertise.
- Structure, plan, and design requirement gathering in projects, setting the foundation for high-quality services.
- In project teams, develop elegant and clever solutions for digital processes, actively shaping the positive customer experience.
- Act in the complex environment of the intersection between end customers, departments, and IT, with the end customer perspective in focus, and lay the groundwork for high-quality services with the requirements you define.
- Organize and moderate workshops, and clarify emerging contradictions and conflicts as part of your tasks.
- Determine and question requirements in the problem and solution domain, using appropriate inquiry techniques.
- Detailed user stories until they meet the 'Definition of Ready' and document the relationships based on standards like UML or BPMN.
- Recognize overall connections in terms of customer experience and evaluate solutions in terms of feasibility, business value, and impact on existing processes, data, structures, and systems.
Requirements
- You hold a completed education in business informatics or computer science.
- You thrive when you can shape and drive change processes, using your skilled persuasion abilities and negotiation skills.
- You can present a genuine experience portfolio in business analysis.
- You are characterized by analytical, structured, and networked thinking.
- You understand the sales, contract, finance, and/or service processes of a service organization.
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