Product Specialist and Customer Success Expert

Vor 2 Tagen


Zürich, Zürich, Schweiz Rivero AG Vollzeit

Rivero AG is a fast-growing European company specialising in streamlining payment operations within the highly regulated payments industry.

Job Description

We are looking for an ambitious and driven Product Specialist to join our Kajo Operations team, ensuring customers maximise the value of using Kajo scheme compliance solution. You will help onboard new customers, proactively engage with them afterwards, support the product team with requirements engineering and QA, and collaborate with the Growth team on customer account expansion.

  • Main Responsibilities:
  • Build a strong understanding of how the Kajo product operates and how it is best used. Hold training sessions and educate users about how to use Kajo effectively.
  • Proactively engage with our customers and help them establish Kajo as a solution within their organisation.
  • Analyse customer usage data to guide them on how to best make use of the tool and work closely with Sales to identify potential upsell opportunities.
  • Support the product team in defining requirements for new features and improvements, both for the customer-facing application of Kajo and the internal user interface.
  • Onboard new customers to the Kajo platform. Hold workshops and educate the customer on setting up and using Kajo effectively.
  • Contribute to Rivero webinars to share insights with customers about relevant rule and regulation changes and the Kajo product.


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