Customer Support Specialist – German and French speakers

Vor 5 Tagen


Zürich, Zürich, Schweiz German-World, Inc Vollzeit
Customer Support Specialist – German and French speakers

We are looking for a Customer Support Specialist with fluent German, French and English skills to join our team in Zurich, Lausanne or Bern, Switzerland

Main responsabilities:

  • Provide first level support for technical questions of Huawei Smart PV products
  • Register the customer support requests
  • Identify the issue and propose a solution, track the progress
  • Activate integral support (e.g. elevate to second level)
  • Communicate with the customer in written and by phone
  • Provide support to customers, ensuring a high level of customer satisfaction

Requirements:

  • Graduation from a University of Applied Sciences or higher education specializing in Electrical Engineering or apprentice in the electrical field
  • Background and interest in power electronics such as invertes and battery storage systems, good IT know-how
  • Preferable front and/or back office experience
  • Strong communication skills in German, French and English. Italian is an advantage
  • Confidence in customer service situations
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